International Customer Service Representative – Back Office
Post Company
full-time
Posted on:
Location Type: Hybrid
Location: Basel • Switzerland
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About the role
- Handle customer inquiries by phone and email regarding import, export, and customs clearance
- Professionally manage investigations and claims for international postal shipments
- Communicate with various stakeholders and leverage language skills
Requirements
- Enjoy interacting with customers and creating positive customer experiences
- Excellent German and French skills, both written and spoken
- Ability to think holistically and solution-oriented
- Independent, structured, and goal-oriented working style
Benefits
- Flexible work-from-home arrangements
- High quality standards in handling customer inquiries
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer interactionpositive customer experiencesolution-oriented thinkingindependent working stylestructured working stylegoal-oriented working style