Administrative Analyst, Junior

Positivo Tecnologia

Analista Administrativo Jr coordinating client requests and internal areas for optimal service. Engaging with various teams to ensure smooth operations and client satisfaction in a hybrid work environment.

Posted 7/29/2026full-timeCuritiba • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and effective communication skills while managing administrative and operational processes. Proficient in problem resolution and capable of working in a dynamic, multitasking environment.

Highest-signal resume keywords

Client Relationship ManagementMicrosoft Office ProficiencyERP Systems ExperienceCustomer Service ExperienceAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative RoutinesCommercial SupportOrder ProcessingInvoice ManagementQuote Preparation

Soft Skills

Communication SkillsOrganizational SkillsProblem ResolutionTeam CollaborationProactive Attitude

Industry Keywords

Customer ExperienceLogistics ManagementFinance ManagementTax-Related IssuesDynamic Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Act as the main point of contact between clients and the company's internal departments.
Ensure follow-up and resolution of client requests from first contact through completion.
Interact directly with Commercial, Credit, Finance, Billing, Logistics, Operations, Customer Registration, and Support to ensure the best customer experience.
Monitor order flow, identifying and resolving issues that may impact processing.
Manage credit- and finance-related matters.
Support tax-related issues related to orders, such as issuing and sending invoices and answering questions.
Manage customer registration processes, tracking approvals and updates to customer information.
Prepare quotes and pre-orders in the ERP.
Track deliveries and logistics processes, prioritizing critical requests and working with carriers to resolve incidents.
Prepare and consolidate reports requested by clients, including rental reports.
Build close, trusted relationships with clients, identifying needs and anticipating potential problems.

Requirements

What you’ll need

University degree in progress or completed in Administration, Commercial Management, Business Process Management, or related fields.
Previous experience in administrative routines, customer service, commercial support, or related areas.
Proficiency with Microsoft Office, especially Excel.
Experience with ERP systems is a plus.
Good communication, organizational skills, a sense of urgency, and a focus on problem resolution.
Analytical and well-organized profile.
Ability to build relationships and work in a team.
Proactive and customer-oriented (internal and external).
Comfortable working in a dynamic, multitasking environment.

Benefits

Comp & perks

🏥 Health and dental plans
🧘🏿‍♀️ Zenklub: health and well-being platform, including psychological support
🧑🏿‍⚕️ Casa da Saúde: general and dental medical consultations, plus clinical exams
🏋🏿‍♀️ Gympass
🍴 Cafeteria or 🍕Meal Allowance
💊 Pharmacy Discount
🚑 Medical Emergencies: coverage with the health plan for at-home or phone assistance
👨🏿‍💻 Semi-flexible hours
🏠 Hybrid work
👶 Childcare allowance and maternity kit
🚀 Discounts at Universidade Positivo (UP) - for employees and dependents
📒 Saber Mais: Professional Development Portal
👧 Discounts at Colégio Positivo for employees' children
💰 Annual Performance Bonus (PPR)
👉🏻 Good Card: accepted at over 130,000 establishments
✔️ Life insurance
💵 Payroll-deductible loans
💲Private pension plan
🚌 Transportation allowance or 🚗 Parking
💻 Positivo Partner: site with discounts on our products