Administrative Assistant

Positivo Tecnologia

Administrative Assistant focusing on customer interactions and support in commercial activities at Positivo Tecnologia. Provide administrative support and manage customer complaints effectively.

Posted 5/28/2026full-timeCuritiba • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide customer service, focusing on handling complaints and resolving requests.
Act as a mediator and negotiate with customers, ensuring the best possible solution.
Provide administrative support to the team and monitor departmental processes.
Support commercial and service activities as needed.
Prepare quotes and generate sales orders.

Requirements

What you’ll need

High school diploma.
Experience in customer service (SAC – after-sales support).
Computer literacy.
Familiarity with Microsoft Office.
Good verbal and written communication skills.
Currently enrolled in higher education is a plus.

Benefits

Comp & perks

Health and dental insurance plans
Zenklub: health and well-being platform, including psychological counseling
Casa da Saúde: medical and dental consultations, as well as clinical exams
Gympass
Cafeteria
Pharmacy discounts
Medical Emergencies: agreement with the health plan for home or telephone assistance
Semi-flexible working hours
Hybrid work
Childcare assistance and maternity kit
Discounts at Universidade Positivo (UP) - for employees and dependents
Saber Mais: Professional Development portal
Discounts at Colégio Positivo for employees' children
PPR (profit-sharing program)
Good Card: card accepted at over 130,000 establishments
Life insurance
Payroll-deductible loans
Private pension (retirement plan)
Transportation voucher or parking
Parceiro Positivo: site with discounts on our products

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecomplaint handlingrequest resolutionadministrative supportquote preparationsales order generation

Soft Skills

negotiationmediationcommunication

Certifications

high school diploma