Positivo Tecnologia

Junior Service Analyst – Technical Support Network

Positivo Tecnologia

full-time

Posted on:

Location Type: Hybrid

Location: Curitiba • Brazil

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Job Level

Junior

Tech Stack

ERPPython

About the role

  • Extract, consolidate and analyze data from systems, spreadsheets and Data Lake sources, supporting the generation of management and operational information for Positivo's third‑party Technical Assistance network (ATPs).
  • Monitor network performance indicators, tracking action results, SLA compliance and the progress of initiatives with ATPs.
  • Prepare reports and management presentations in PowerPoint, supporting results monitoring and decision-making for the area.
  • Control and track completion of mandatory ATP training, ensuring compliance with defined standards.
  • Support the identification and recommendation of the best ATPs for service execution and operational negotiations.
  • Manage and close ATP penalty reports, and monitor notifications sent to partners.
  • Handle notifications related to SLAs for the Retail, Government and Corporate segments, as well as notifications related to parts.
  • Execute and monitor administrative and financial processes for the network, including reversals and provisions, reporting information to the Controllership.
  • Operate flows and requests in the Zeev system, ensuring the correct progress of internal processes.
  • Implement system processes to de‑accredit network partners from the technical assistance network.
  • Develop management tools and dashboards for dynamic monitoring of operational indicators.
  • Interact with support areas, contributing to continuous improvement of processes and operational flows.

Requirements

  • Bachelor's degree completed or in progress in Business Administration, Accounting, Economics, Engineering or related fields.
  • Advanced Microsoft Office (Word, Excel, PowerPoint).
  • Experience managing methodical processes, ensuring organization, consistency and completion of steps.
  • Knowledge of SAP or another ERP system.
  • Knowledge of IT (software and hardware).
  • Python and Power BI — a plus.
Benefits
  • 🏥 Health and dental plans
  • 🧘🏿‍♀️ Zenklub: health and well‑being platform, including psychological care
  • 🧑🏿‍⚕️ Casa da Saúde: medical and dental consultations, plus clinical exams
  • 🏋🏿‍♀️ Gympass
  • 🍴 On‑site cafeteria
  • 💊 Pharmacy discount
  • 🚑 Medical emergencies: agreement with the health plan for home or phone assistance
  • 👨🏿‍💻 Semi‑flexible working hours
  • 👨🏿‍💻 Hybrid work model
  • 👶 Childcare assistance and maternity kit
  • **Career and Education**
  • 🚀 Discounts at Universidade Positivo (UP) — for employees and dependents
  • 📒 Learn more: Professional Development Portal
  • 👧 Discounts at Colégio Positivo for employees' children
  • **Finance**
  • 💰 Profit‑sharing (PPR)
  • 👉🏻 Good Card: accepted at more than 130,000 establishments
  • ✔️ Life insurance
  • 💵 Payroll loan
  • **Transport**
  • 🚌 Commuter voucher (Vale Transporte) or 🚗 parking
  • **Exclusive Discounts**
  • 💻 Positivo Partner: website with discounts on our products
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreport preparationSLA compliancefinancial processesmanagement toolsdashboardsPythonPower BISAPERP systems
Soft Skills
organizationmethodical processescommunicationcontinuous improvementmonitoringdecision-makinginterpersonal skillsnegotiation