Senior Services Analyst, Hardware
Positivo Tecnologia
full-time
Posted on:
Location Type: Hybrid
Location: Curitiba • 🇧🇷 Brazil
Visit company websiteJob Level
Senior
About the role
- Work within the Service Engineering area, focused on Payment Machines, contributing strategically to the continuous improvement of field services and products, ensuring efficiency in repair processes, high equipment performance, and customer satisfaction.
- Prepare the environment for product repairs: develop and document operational procedures, execution time estimates, required documentation lists, tool inventories and system configurations, ensuring compliance and efficiency in field processes.
- Monitor field product performance: track performance indicators, analyze complaints and reported failures, and identify improvement opportunities in product aspects, manufacturing processes and associated services to optimize quality and customer satisfaction.
- Drive continuous improvement of repair processes and products: develop and implement continuous improvement initiatives to increase the efficiency of repair procedures and the robustness of products through systematic analyses and corrective actions.
- Support pricing of new products: collaborate on the definition of pricing strategies, providing technical data and market insights to ensure competitiveness and economic viability.
- Develop containment solutions for field issues: identify and propose provisional measures for problems in the field, supporting the product team in root-cause investigation and resolution to minimize operational impact.
- Participate in client meetings: attend discussions with external stakeholders, analyze reported failures and propose product improvement studies in close collaboration with Product Engineering.
Requirements
- Bachelor's degree (completed or in progress) in Information Technology, Electronic Engineering, Networks, Telecommunications, Systems, Programming or related fields.
- English: intermediate to advanced.
Benefits
- Health and dental plans
- Zenklub: health and wellness platform, including psychological counseling
- Casa da Saúde: medical and dental consultations, plus clinical exams
- Gympass
- On-site cafeteria
- Pharmacy discounts
- Medical emergencies: partnership with the health plan for at-home or telephone care
- Semi-flexible working hours
- Hybrid work
- Childcare assistance and maternity kit
- Discounts at Universidade Positivo (UP) — for employees and dependents
- Saber Mais: Professional Development portal
- Discounts at Colégio Positivo for employees' children
- PPR (performance-based bonus)
- Good Card: card accepted at over 130,000 establishments
- Life insurance
- Payroll-deductible loan
- Transportation voucher or parking
- Parceiro Positivo: site with discounts on our products
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational proceduresperformance indicatorscontinuous improvementroot-cause investigationrepair processessystem configurationstechnical data analysispricing strategiesdocumentationtool inventories
Soft skills
customer satisfactioncollaborationcommunicationanalytical skillsproblem-solvingstrategic thinkinginitiativeattention to detailadaptabilityteamwork
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Electronic EngineeringBachelor's degree in NetworksBachelor's degree in TelecommunicationsBachelor's degree in SystemsBachelor's degree in Programming