Director, Practice Improvement

Positively Partners

Director leading and empowering a high-performing project management team. Managing staff development and building cohesive team culture in a mental wellbeing organization.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesLead💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and coaching abilities, fostering a positive and inclusive team environment while driving performance and professional development. Skilled in managing people, establishing goals, and implementing systems for effective team management and conflict resolution.

Highest-signal resume keywords

People ManagementCoaching SkillsPerformance ManagementRelationship BuildingStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementPerformance Improvement PlansGoal SettingConflict ResolutionMentorship

Soft Skills

Emotional IntelligenceCommunication SkillsTeam BuildingAdaptabilityCollaboration

Industry Keywords

DiversityEquityInclusionEmployee DevelopmentSupervisory Experience

About the role

Key responsibilities & impact

Oversee a team of 8-12 employees (currently nine direct reports), providing a safe and welcoming team environment and ensuring employee growth and development by providing regular coaching, guidance and feedback.
Provide regular 1:1 supervision to give feedback, discuss performance and professional growth, and address concerns — coaching team members on their development rather than directing the day-to-day of their project work.
Potentially, coach and support senior managers (M3s) in their own supervision of others, modeling strong supervisory practice and building their confidence and capability as people leaders.
Establish and track team goals, timelines and deliverables, and ensure alignment with organizational and departmental strategic goals.
Determine performance ratings, recommend compensation (merit increases) for direct reports, and manage performance issues if necessary.
Conduct regular performance reviews, provide timely and constructive feedback, and coach team members to success.
Identify and address performance concerns directly and with care, developing action plans and implementing performance improvement plans when needed.
Drive staff development through individual support and guidance around professional development activities, project work, training opportunities and continuing education.
Recognize and celebrate achievements and outstanding performance to motivate and inspire the team.
Foster a cohesive, team-oriented culture — identifying shared priorities, working together to accomplish them, celebrating successes and adjusting course when things are not working — rather than a collection of individual efforts.
Build trust and buy-in through a relational, collaborative leadership approach; help team members understand the “why” behind decisions rather than relying on authority.
Create a positive, supportive and inclusive work environment that values diversity, equity and inclusion and prioritizes employee well-being and work-life balance.
Facilitate mentorship, knowledge sharing and best-practice exchange among team members, in collaboration with Project Directors.
Fairly and effectively manage conflict, implementing resolution strategies that maintain a positive and productive work environment.
Help build a more formal and consistent infrastructure for people management at the departmental level, including how we monitor and manage performance, celebrate successes and measure results.
Propose, design and champion new systems and processes with an entrepreneurial mindset, bringing colleagues on board and operationalizing practices so they are consistent across the department.
Continuously assess the department’s structure, processes and performance to identify and implement opportunities for improvement.

Requirements

What you’ll need

5+ years of professional experience, including experience managing people and/or leading teams toward shared outcomes.
Demonstrated management experience required; formal supervision experience (serving as the formal supervisor of record for one or more people) strongly preferred.
Candidates without formal supervision experience must show clear evidence of leading, coaching and developing individuals.
Bachelor’s degree in project management, business, public health, social work, mental health, substance use disorder, or a related field.
Adaptive leadership and coaching skills — the ability to tailor your management approach to each individual and to support people’s growth without being in the day-to-day of their work.
A clear management philosophy, with concrete experience coaching people to success and addressing performance concerns or corrective action with fairness and care.
Strong relationship-building skills and the ability to earn trust and buy-in and to influence in a matrixed environment without direct authority over the work.
Demonstrated leadership KSAs such as emotional intelligence, delegation, coaching, strategic thinking and a future focus.
An entrepreneurial, collaborative mindset — excitement about building systems, championing them and bringing colleagues along.
Excellent written and verbal communication skills.

Benefits

Comp & perks

Medical, dental, vision, life and disability insurance
403(b) retirement plan with employer contributions after 1 year of service
Paid time off, including vacation, sick, personal, floating holiday, bereavement and observed federal holidays
Parental support benefits, including adoption, fertility and surrogacy reimbursement and two weeks paid parental leave
Free unlimited Relias professional development courses
Annual professional development and tuition reimbursement funds