Account Manager, DACH

Positive

Account Manager developing existing DACH customer accounts for Positive, a B2B SaaS marketing technology group. Growing ARR through retention, upselling, cross-selling, forecasting, and strategic customer relationships.

Posted 8/10/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSenior💰 €60,000 - €85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success with a focus on strategic portfolio development and revenue growth. Proficient in CRM systems and skilled in negotiation and relationship-building with stakeholders at all levels.

Highest-signal resume keywords

Account ManagementCustomer SuccessSaaS ExperienceCRM ProficiencyFluent in German and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Annual Recurring Revenue (ARR) GrowthRetention ManagementChurn PreventionData-Driven Account DevelopmentContract Negotiation

Soft Skills

Confident Negotiation SkillsEffective CommunicationAnalytical MindsetEntrepreneurial MindsetAbility to Manage Multiple Accounts

Tools & Technologies

Zoho CRMHubSpot

Certifications & Qualifications

Completed Commercial Vocational TrainingComparable Degree

Industry Keywords

DACH MarketUp-SellingCross-SellingCustomer DevelopmentMarket Insights

About the role

Key responsibilities & impact

Take ownership of a portfolio of existing customers and develop it strategically
Sustainably increase the Annual Recurring Revenue (ARR) of accounts
Build long-term relationships with decision-makers
Advise customers on up- and cross-selling opportunities across the entire product portfolio
Execute retention management and churn prevention
Identify risks early and proactively lead contract negotiations
Document relevant insights in the CRM
Produce reliable forecasts and use KPIs for data-driven account development
Monitor customer development, identify new business opportunities, and bring market insights into the sales team
Work closely with Customer Success, Marketing, and Support
Advise companies on Positive rapidmail, Positive Mailingwork, and Positive Signitic
Support customers with additional Positive Group solutions in the DACH market going forward

Requirements

What you’ll need

At least three years of experience in Account Management, Customer Success, Sales, or Revenue Management
Preferably experience in a SaaS environment
Completed commercial vocational training or a comparable degree
Confident negotiation skills and the ability to communicate effectively with stakeholders up to the executive level
Analytical and entrepreneurial mindset
Ability to keep track of multiple accounts simultaneously
Familiarity with CRM systems, particularly Zoho CRM and HubSpot
German at native level
Fluent in English, both written and spoken

Benefits

Comp & perks

30 days of vacation — 32 days for single parents
Holiday bonus: half a day off on December 24 and December 31
€100 monthly benefits budget for public transport, meals, childcare, health courses, and other vouchers
€1,000 annual training budget
20% contribution to the company pension scheme
Free and confidential Employee Assistance Program for professional and personal counseling & coaching
Choice of operating system: macOS, Windows, or Linux
Flexible remote work up to three days per week
Up to 30 days of workation per year within and outside the EU
One additional paid day off per year for social/community engagement
5 paid child sick days for all parents
Ergonomic workspace in the offices
Snacks and fresh beverages
Team events such as Positive Convention, summer party, winter celebration, hiking days, and BBQs