Posh Technologies

Director

• Lead, manage, and mentor a team of AI Implementation Managers, fostering a collaborative, high-performance culture
• Monitor team performance, provide coaching, conduct performance reviews, and support career development and growth
• Serve as a subject matter expert on Posh products, with a deep understanding of both end-user workflows and backend functionality
• Collaborate with senior leadership to align implementation strategy with company goals and product roadmap
• Oversee day-to-day operations of the implementation team, providing direction, prioritization, and hands-on support as needed
• Perform resource planning, workload balancing, and staffing allocations based on implementation demand and complexity
• Conduct regular project and portfolio reviews to assess progress, identify risks early, and implement corrective actions
• Act as a point of contact for key internal and external stakeholders, providing clear communication on project status, risks, and opportunities
• Drive adoption of new technologies, tools, and processes—modeling adaptability and influencing the team to do the same
• Lead continuous improvement initiatives to enhance delivery efficiency, implementation quality, and project management rigor
• Partner closely with Product, Engineering, Client Success, and Technical Support to resolve issues, improve onboarding workflows, and influence product improvements
• Develop, refine, and scale implementation methodologies, playbooks, templates, and best practices to support growth

Director of Implementation