Account Manager

• Build deep, long-term relationships with founders, ops leads, and senior stakeholders.
• Understand each merchant’s goals, challenges, and growth plans—and tie Portless solutions directly to their strategy.
• Work closely with Sales on expansion, with Operations on execution, and with Product/Engineering to influence roadmap through customer feedback.
• Be the internal advocate for your merchants. Ensure that the plans we’re building start and end with the success of our customers in mind.
• Clearly articulate and quantify ROI: faster delivery, cost savings, better customer experience.
• Identify and execute upsell/cross-sell opportunities that genuinely make sense for the merchant.

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