Portfolio BI

Application Support Engineer, Fintech Experience

Portfolio BI

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇷🇸 Serbia

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Job Level

Mid-LevelSenior

Tech Stack

ETLSQL

About the role

  • Utilize company training resources to develop the financial domain knowledge, application knowledge and technology understanding required to assist our customers.
  • Develop new integrations between the platforms and third-party applications
  • Develop reports and custom web grids / Windows form grids to meet bespoke customer requirements
  • Re-create, analyze, troubleshoot, and diagnose customer questions and issues.
  • Assist development and business owners with root cause analysis and solution development for recurring issues.
  • Performance analysis and improvement for application database processes
  • Maintain customer contact on open issues – being responsive to customer follow-ups
  • Perform routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
  • Multi-task and prioritize open issues

Requirements

  • - Above all else - an in-built desire and ability to analyze and design solutions for challenging problems
  • - A demonstrable ability to understand C# code and to write SQL queries
  • - Experience in SQL performance monitoring, ETL design and troubleshooting
  • - Proficiency in communicating in English
  • - Ability to multi-task and prioritize whilst remaining focused in a multi-customer financial environment
  • - Effective client communication through email, and occasionally in a phone conversation
  • - An understanding of financial instruments and the capital markets – especially relating to buy-side order management, trade execution, third-party reporting and position management
  • - Understanding of n-Tier application architecture concepts
  • - General understanding of various IT security concepts as they relate to production environments
  • - Bachelor's degree in computer science or related degree
Benefits
  • You would be part of an international team of people, working on the latest technology and at the forefront of automation and innovation. We offer:
  • - Fully remote role, within Serbia
  • - Private medical insurance package, for you and your family
  • - Starting with 23 days of vacation per year, and additional public holidays
  • - Permanent employment contract
  • - Access to training and coaching to support your professional development
  • - The opportunity to receive a yearly performance bonus
  • - Professional certifications sponsored by the company
  • - Collaboration with talented, enthusiastic, global teams
  • - Access to a comfortable office in the center of Belgrade
  • - Company Lunches & Socials

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
C#SQLETL designperformance monitoringroot cause analysistroubleshootingapplication database processescustom web gridsWindows form grids
Soft skills
analytical skillsproblem-solvingmulti-taskingprioritizationclient communicationresponsivenessfocusinterpersonal skills
Certifications
Bachelor's degree in computer science