Portfolio BI

Cloud System Engineer – Second Shift

Portfolio BI

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇷🇸 Serbia

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Job Level

Mid-LevelSenior

Tech Stack

AzureCloudFirewallsTCP/IP

About the role

  • Provide engineering support across our UK and US clients
  • Manage support tickets within SLAs, escalating internally or with third parties, and daily reporting
  • Monitor cloud and on-prem infrastructure for our hedge fund and financial clients
  • Strive to improve day-to-day operations to reduce support to zero
  • Operate client environments as well as our infrastructure
  • Develop and implement automation tools

Requirements

  • Experience monitoring and supporting complex environments, in client-facing roles and by following SLAs
  • Experience working in a 1st and 2nd line role supporting cloud and on-prem environments, Windows-based servers, desktops, Azure, Office 365, Active Directory environment and applications
  • Experience with Microsoft 365: SharePoint, Teams admin, Exchange, Defender 365
  • Basic understanding of IP networking such as addressing, TCP/IP, subnets, VLANs, and routing
  • Basic support of switches, routers, WAN, firewalls and proxies
  • Experience working with support ticketing systems, documenting issues and resolutions
  • A customer focus, with excellent customer service and communications skills
  • Great if you also have: Automation and scripting experience
  • Public cloud certification
  • A computer or IT-related degree
Benefits
  • Fully remote role, within Serbia
  • Private medical insurance package, for you and your family
  • Starting with 23 days of vacation per year, plus public holidays
  • Permanent employment contract
  • Access to training and coaching to support your professional development
  • The opportunity to receive a yearly performance bonus
  • Professional certifications (Azure and others) paid by the company
  • Collaboration with talented, enthusiastic, global teams
  • Access to a comfortable office in the center of Belgrade
  • Company Lunches & Socials

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cloud infrastructure monitoringon-prem infrastructure supportWindows-based serversAzureOffice 365Active DirectoryIP networkingautomation toolsscriptingsupport ticketing systems
Soft skills
customer focuscustomer servicecommunication skillsproblem-solvinginterpersonal skills
Certifications
public cloud certification