Porter

Director

• Lead strategy, design, and operational execution of a national NP and LPN provider network for in-home and virtual health assessments.
• Develop network strategies to align capacity with member demand while maintaining availability, timeliness, and regional coverage.
• Drive provider engagement, satisfaction, onboarding, retention, and high utilization through scheduling and demand forecasting.
• Lead and manage Practice Coordinators and Managers to support assigned providers and standardize workflows.
• Ensure clinical and operational compliance with internal policies, regulatory requirements, payer commitments, and state licensure.
• Monitor KPIs (availability, completion rates, quality metrics, member satisfaction) and establish reporting dashboards.
• Own end-to-end credentialing and oversee clinical coding to ensure accuracy and compliance with risk adjustment and quality programs.
• Lead, develop, and mentor network operations managers, credentialing specialists, and coding professionals and represent network at the executive level.

Senior Director, Provider Network

Analyst

• Evaluate effectiveness and quality of member interactions across telephonic, digital, and in-home channels
• Monitor and analyze member interactions (call recordings, digital engagement, visit outcomes, and survey data) to assess quality, consistency, and effectiveness
• Compile member satisfaction survey results, analyze themes, and produce client-facing reports highlighting engagement effectiveness and improvement opportunities
• Document, categorize, and track member concerns and complaints; prepare reports with root cause analysis and recommended resolutions
• Define, track, and report KPIs related to member engagement, including connection rates, satisfaction scores, and resolution turnaround times
• Partner with Member Engagement, Client Success, and Operations teams to recommend and implement enhancements to outreach approaches, scripts, and workflows
• Coordinate routing of member referrals and flagged issues to correct stakeholders, ensuring compliance with client and regulatory policies
• Prepare regular analytic summaries highlighting systemic trends, training opportunities, and member experience risk factors
• Support cross-functional initiatives to optimize the member journey and align operational execution with member expectations

Senior Director, Provider Network

Member Experience Analyst