Portcast

Customer Success Manager – Logistics

Portcast

full-time

Posted on:

Location Type: Remote

Location: Singapore

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About the role

  • Own the full customer lifecycle, from onboarding to renewal, ensuring a smooth, positive, and impactful experience.
  • Serve as a trusted advisor to our clients, aligning Portcast’s solutions with their strategic goals and addressing their unique challenges.
  • Identify and execute expansion opportunities (upsell, cross-sell, increased usage, new teams, new regions) by deeply understanding customer goals, pain points, and internal decision processes.
  • Partner closely with Sales on trial conversion and commercial conversations, ensuring smooth handovers, strong engagement, and high conversion rates.
  • Collaborate with cross-functional teams, including product and engineering, to communicate customer feedback and influence improvements that enhance Portcast’s value proposition.
  • Develop and execute tailored success plans for each client, conducting regular check-ins, Quarterly Business Reviews (QBRs), and strategic sessions to drive adoption and satisfaction.
  • Analyze customer data and metrics to provide actionable insights, continuously refining the client journey for optimal impact.
  • Create and refine processes that streamline the customer journey, making it frictionless, value-driven, and measurable.
  • Implement engagement strategies to drive customer retention and satisfaction, ensuring clients remain long-term advocates of Portcast.

Requirements

  • A Bachelor's Degree or equivalent, ideally with specialization in either Logistics, Maritime, Business, Marketing, Engineering, Computer Science, or related disciplines.
  • At least 3+ years of experience in a commercial role (Customer Success/Account Management or Sales) within the logistics industry or logistics technology space.
  • Strong familiarity with freight forwarding and global logistics workflows, and the ability to confidently engage customers across operations and commercial stakeholders.
  • Demonstrated success in driving account expansion, including upsell and cross-sell conversations, and consistently delivering revenue growth from an existing customer base.
  • Experience owning enterprise or mid-market accounts end-to-end, including onboarding, adoption, renewal, and retention.
  • Strong stakeholder management skills, with the ability to build relationships and influence decision-makers across functions and seniority levels.
  • Experience running QBRs and structured account success plans, using data, outcomes, and clear narratives to drive adoption and expansion.
  • Excellent communication skills with a concise and structured thought process, especially when working with complex customers and multiple stakeholders.
  • High ownership and independence, with the ability to operate in a lean startup environment and drive results without constant oversight.
  • Strong problem-solving mindset, with a bias for action and the ability to turn product insights into customer-facing recommendations.
Benefits
  • Globally distributed, remote-first flexibility: Work with a fully distributed team across Asia and Europe, built on trust, accountability, and collaboration. Our diversity of perspectives fuels innovation and keeps us curious.
  • Tech-first team: You’ll work with like-minded individuals who share a passion for solving difficult problems using technology.
  • Accelerated growth: Compress the learning curve in a couple of years by owning the web app from day one as your own baby. We are building our company to be the next B2B market leader in predictive global supply chains and you’ll be a major part of our story.
  • Impact you can see: With a lean structure, your work is effective from the start. You’ll see the results of your ideas and decisions directly moving the business forward.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer lifecycle managementdata analysisaccount expansionupsellingcross-sellingQuarterly Business Reviews (QBRs)customer success planslogistics workflowsfreight forwardingrevenue growth
Soft skills
stakeholder managementrelationship buildinginfluencecommunicationproblem-solvingindependenceownershipstrategic thinkingcollaborationcustomer advocacy
Certifications
Bachelor's Degree