Portage CyberTech

Product Operations Lead – Scrum Master

Portage CyberTech

full-time

Posted on:

Location Type: Hybrid

Location: Montréal • Canada

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Job Level

Senior

Tech Stack

Flux

About the role

  • Transform Product Managers' high-level epics and requirements into clear, actionable, and well-defined user stories for engineering.
  • Lead and facilitate prioritization discussions with project leads and stakeholders to ensure alignment on roadmap expectations.
  • Refine your own backlog: ensure all stories meet the Definition of Ready (DoR) before sprint planning to guarantee readiness criteria are satisfied.
  • Maintain backlog hygiene, including tracking dependencies, validating tickets, and cleaning up stories.
  • Monitor product operations in service delivery and proactively identify risks.
  • Collaborate with the Product Design & Experience team to review wireframes, flows, and prototypes, ensuring design alignment with requirements.
  • Serve as the primary point of contact during development sprints to clarify requirements, validate scope, and support engineering and QA.
  • Work with the PM to review, triage, and prioritize bugs based on impact, severity, and release timelines.
  • Prepare internal sprint demos and help communicate progress across teams.
  • Prepare and deliver internal product demos after the sprint.
  • Create and maintain documentation for product workflows, tools, and templates.
  • Develop product sheets (customer release notes) for each release and train internal teams.
  • Monitor product operations performance, identify risks early, and recommend mitigation strategies.
  • Maintain and report delivery KPIs, dashboards, and metrics that improve transparency and predictability.
  • Act as Scrum Master for one or more teams, ensuring Agile principles and practices are followed.
  • Facilitate all Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
  • Identify and remove impediments quickly, escalating when necessary to maintain team flow.

Requirements

  • 5+ years in product management, project management, or similar roles.
  • 2+ years as a Scrum Master.
  • Scrum Master certification (CSM) or equivalent is a strong asset.
  • Excellent mastery of Agile methodologies and Jira administration.
  • Strong communication and stakeholder management skills.
  • Ability to translate complex ideas into clear, actionable tasks.
  • Familiarity with prioritization frameworks such as RICE and backlog management best practices.
Benefits
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Agile methodologiesbacklog managementuser storiessprint planningrisk identificationKPI reportingdocumentationproduct workflowsprioritization frameworksbug triage
Soft Skills
communicationstakeholder managementfacilitationteam collaborationproblem-solvingclarification of requirementstrainingtranslating complex ideasremoving impedimentsleadership
Certifications
Scrum Master certificationCSM