System Support Specialist

PORCH 💚

. Perform functional and user acceptance testing across multiple environments, including development, cycle, staging, and production .

Posted 5/14/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSenior💰 COP 4,167,000 - COP 4,400,000 per monthWebsite

About the role

Key responsibilities & impact

Perform functional and user acceptance testing across multiple environments, including development, cycle, staging, and production
Ensure system and product changes are implemented accurately and consistently across platforms, channels, and workflows
Identify, document, and communicate system defects, compliance updates, and configuration issues to Leadership
Provide end-user technical support through issue resolution, workflow guidance, and system assistance for internal and external users
Support troubleshooting and resolution of system and product-related issues using ticketing or case management tools
Support the full lifecycle of assigned products, from initial requirements through launch and post-release improvements
Serve as a primary point of contact for product execution questions, dependencies, risks, and delivery challenges
Partner with Systems, Operations, Compliance, and Product teams to support successful product launches and updates
Help ensure systems, processes, documentation, and teams are fully prepared before changes go live
Provide visibility into progress, risks, timelines, and key milestones to leadership and stakeholders
Develop a strong understanding of how products and workflows operate today and identify opportunities to improve speed, quality, and efficiency
Track timelines, dependencies, and deliverables to ensure work progresses as planned
Collaborate closely with the Systems Support Manager to ensure alignment and successful execution across teams.

Requirements

What you’ll need

High school diploma or GED required; Bachelor’s degree preferred
3+ years of experience in system support, product operations, process improvement, or project coordination
Experience working in a highly regulated environment with cross-functional teams
Demonstrated accuracy, attention to detail, and accountability
Strong ethics, integrity, and a customer-focused mindset
Proven team player with a positive, collaborative attitude
Self-motivated, adaptable, and eager to learn and grow within the organization
Strong background in customer experience, system support, and operational execution with the ability to troubleshoot issues and explain workflows clearly
Experience supporting system changes, product updates, or operational initiatives in a regulated environment, preferably insurance
Strong analytical and systems-thinking skills, with the ability to interpret data, identify trends, uncover gaps, and recommend improvements
Excellent written communication skills with strong grammar and the ability to create clear, professional documentation and emails
Strong problem-solving and decision-making skills focused on improving product performance, operational efficiency, and customer outcomes
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines
Ability to manage confidential information with discretion and professionalism
Experience using ticketing, project tracking, or case management systems such as Salesforce, Jira, or similar tools is a plus
Basic understanding of insurance systems, workflows, APIs, XML/text files, or rating concepts is helpful but not required.

Benefits

Comp & perks

Paid initial training
Ongoing training to help you develop in your role and career
Team available in real-time to help you be successful
100% remote job which means no more time wasted in traffic!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

functional testinguser acceptance testingsystem supportprocess improvementproject coordinationtroubleshootingdata interpretationanalytical skillssystem changesoperational execution

Soft Skills

attention to detailcustomer-focused mindsetcollaborative attitudeself-motivatedadaptablestrong problem-solving skillsdecision-making skillsorganizational skillstime-management skillsexcellent written communication

Certifications

high school diplomaGEDBachelor’s degree