Client Support Specialist

PORCH 💚

. Ensure RynohEscheat Pro clients are properly set up in Rynoh including bank accounts activated, holder(s) set up, Pro Letterhead uploaded, and imports, if needed .

Posted 5/14/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSenior💰 COP 2,300,000 per monthWebsite

About the role

Key responsibilities & impact

Ensure RynohEscheat Pro clients are properly set up in Rynoh including bank accounts activated, holder(s) set up, Pro Letterhead uploaded, and imports, if needed
Daily escheat due diligence requirements, including but not limited to creating and sending due diligence letters, responding to payee requests, updating Rynoh Escheat transactions with notes, and reaching out to clients for check reissues
Quarterly compliance review and maintenance of escheat database
Responsible for filing state NAUPA reports, as assigned
General knowledge of escheat module, requirements, and ability to troubleshoot and correct any errors
Successfully handle any duties as assigned by manager with little to no supervision
Maintains an overall awareness of functions of RynohLive software to answer any questions or troubleshoot any problems for customers.

Requirements

What you’ll need

High school diploma or GED
A minimum of 5 years of experience in a client support setting
Must have a greater than average understanding of computers and software with little to no hesitations on how to fix general computer problems
Must be a driven self-starter with a positive mindset and have the proven ability to work with little to no supervision
Must be able to multi-task and manage workload
Ability to meet deadlines and manage your own schedule
Proven flexibility to meet the ever-changing needs of a growing business is a must
Written and oral communication skills are a must, with the ability to interact in person and over the phone with people from all backgrounds
Microsoft Office Products experience required
Must be able to pass background check
Experience in banking and/or the title industry is preferred
Experience in an IT setting with client interaction is preferred
Knowledge of online banking systems preferred.

Benefits

Comp & perks

paid initial training
ongoing training to help you develop in your role and career
Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful!
Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

escheat moduleNAUPA reportingtroubleshootingclient supportcomputer problem solvingmulti-taskingdeadline managementschedule managementonline banking systems

Soft Skills

self-starterpositive mindsetflexibilitywritten communicationoral communicationinterpersonal skillsability to work independentlyability to manage workload

Certifications

high school diplomaGED