Call Center Representative
Porch Light Health
full-time
Posted on:
Location Type: Remote
Location: Colorado • New Mexico • United States
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Salary
💰 $19 - $24 per hour
Job Level
About the role
- Answer phones for clinic system
- Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments.
- Confirm patient information including demographic and insurance information.
- Educate patients on procedure preparations, appropriate dress requirements, special instructions.
- Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic.
- Refer self-pay patients to financial counseling.
- Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.
Requirements
- High School diploma or equivalent
- One (1) year customer service
- Knowledge of medical terminology, insurance and billing
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
- Discretionary bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical terminologyinsurance knowledgebilling knowledgescheduling applicationsclinical operating systemseligibility verification systemsmedical necessity applications
Soft Skills
customer servicecommunicationorganizational skillsprioritizationpatient education