Knowledgeable on daily, monthly, and quarterly account business objectives and internal systems
Own, improve, and continuously optimize operational processes and SOPs
Manage daily operations including inventory, forecasting, on-time delivery, scheduling, process compliance, and selling opportunities
Create, maintain, and enforce SOPs for sales operations and fulfillment workflows
Review and operationalize customer routing guides and compliance requirements in partnership with cross-functional teams
Drive operational excellence to improve on-time delivery, service, and customer satisfaction
Host collaborative planning, forecasting, and replenishment calls and weekly touch-base calls with external account planners and buyers
Own account operational performance and execution against sales goals
Support strategic product lifecycle account planning
Manage multiple project schedules with many moving parts
Work closely with Sales Leadership to support sales initiatives
Proactively communicate with outside partners to ensure all communication points are aligned
Professional communication including written, verbal, and presenting

Requirements

3–7 years of sales operations or related experience
Strong working capability across Excel, ERP, CRP, and order management systems to support execution, forecasting, and order flow.
Possess problem-solving, attention to detail, and analytical skills
Must be a self-starter who shows ownership and commitment to the role
Demonstrated ability to maintain confidentiality of information and exercise good judgment
Roll-up-the-sleeves, action-oriented mindset in a fast-paced, rapidly changing environment
Demonstrated ability to own complex accounts or processes end to end in a fast-paced environment.
Sense of humor, personal integrity, and appreciation for the power of teamwork

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales operationsinventory managementforecastingprocess complianceSOP creationoperational excellenceproject managementanalytical skillsproblem-solvingattention to detail

Soft Skills

communicationteamworkself-starterownershipcommitmentgood judgmentaction-orientedsense of humorintegrityadaptability