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About the role
Key responsibilities & impact- Support quarterly review processes and development programs for high-potential team members.
- Partner with leaders to coach under performers and support performance improvement efforts.
- Contribute to talent initiatives that add measurable value to the organization.
- Ensure both our Atlanta-based and remote workforce feel engaged and supported.
- Manage onboarding, off-boarding, role changes, and employee records throughout the full team member lifecycle.
- Ensure accuracy and integrity of employee data within HRIS and integrated systems.
- Maintain and update employee policies, procedures, and handbook content.
- Manage People Operations compliance reporting, audits, and documentation.
- Serve as a first point of contact for employee questions regarding benefits, policies, leave, and People Ops processes.
- Provide guidance to managers and employees on routine employee relations matters and build out supporting processes and systems.
- Support investigations, documentation, and resolution of employee concerns as needed.
- Assist with accommodation and leave administration in partnership with external vendors and legal guidance.
- Lead onboarding for new hires to ensure a seamless, culture-forward experience.
- Create and support innovative culture events and team member engagement initiatives.
- Champion our core values in day-to-day People Operations work.
- Contribute to the overall growth and development of the organization through culture efforts.
- Manage all insurance, FSA/HSA, voluntary, and wellness benefits in partnership with brokers and carriers.
- Lead annual Open Enrollment planning, communications, testing, and execution.
- Conduct regular audits of benefit enrollments, deductions, invoices, and eligibility files.
- Maintain compliance with ACA, COBRA, HIPAA, ERISA, and other applicable regulations.
- Manage all leaves to ensure compliance with applicable laws and timelines.
- Analyze benefit utilization and costs, providing recommendations for program improvements and cost containment.
- Resolve escalated employee benefit issues in partnership with brokers and carriers.
- Continuously evaluate and improve People Ops workflows, systems, and administrative processes.
- Use People Ops data and metrics to identify trends, surface insights, and inform decision-making — without losing sight of the people behind the numbers.
- Create tools and strategies that reduce manual effort and improve consistency across the employee lifecycle.
- Support People Operations initiatives and special projects related to employee experience, compliance, and operational excellence.
- Manage relationships with benefits brokers, insurance carriers, wellness partners, and leave administrators.
Requirements
What you’ll need- 5+ years of progressive HR or People Operations experience with significant responsibility for benefits administration and HR operations.
- Sound knowledge of state-specific employment laws — much of our workforce is remote and we need to comply with all local laws.
- Experience managing relationships with benefits brokers, insurance carriers, People Operations technology vendors, and third-party administrators.
- Proven methods for creating engaging programs with strong business acumen and communication skills.
- Proven ability to build trustful relationships at different levels of the organization and proactively manage conflict.
- Advanced proficiency with HRIS platforms (Gusto, UKG, BambooHR, ADP, Workday, or similar).
- Outstanding organizational, administrative, and time management skills.
- Tech-savvy and AI-proficient, with a responsible approach to using AI tools in an People Operations environment where confidentiality, compliance, and human judgment are non-negotiable.
- SHRM-CP, SHRM-SCP, PHR, or CEBS certification preferred.
Benefits
Comp & perks- Genuine Core Values: Peers recognize one another quarterly for exemplifying our values in what we call “Super Booms”.
- Giving Back: Our culture champions pick a cause they’re passionate about and we make a donation in their name.
- Visible Growth and Development: Personal growth is unavoidable in a start-up — we keep innovating and our team keeps growing.
- Company Ownership: Every team member receives meaningful company equity options.
- Benefits for the Whole Family: Medical, dental, vision, 401(k), plus Wagmo Wellness Plan for your furry family members.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationHR operationsemployee relationscompliance reportingdata analysisonboardingleave administrationperformance improvementemployee engagementprogram development
Soft Skills
communicationorganizational skillstime managementconflict managementrelationship buildingcoachingtrust buildingproactive managementteam collaborationcultural advocacy
Certifications
SHRM-CPSHRM-SCPPHRCEBS