Client Success Specialist

Popmenu

Client Success Specialist at Popmenu engaging with restaurant clients through outreach and support. Driving feature adoption and serving as a resource for account-related questions.

Posted 4/28/2026contractRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Spark

About the role

Key responsibilities & impact

Client Outreach and Cold Calling
Conduct proactive outbound calls to assigned client segments (including cold outreach to low-engagement clients).
Position feature usage and upgrades in the context of the client’s business goals.
Spark curiosity and drive action — help clients “see what they’re missing.”
Drive Value and Adoption
Explain the benefits of core and add-on features in plain language that resonates with restaurant operators.
Track adoption milestones and follow up to celebrate wins or remove blockers.
Support small business owners in taking ownership of their success with Popmenu.
Support and Triage
Answer basic account questions related to billing, login, permissions, or feature functionality.
Flag technical issues or complex concerns to the appropriate internal team.
Document interactions and outcomes in CRM tools with attention to detail.
Internal Collaboration
Partner with onboarding, support, and success teams to ensure a seamless client journey.
Share insights and trends that inform product, marketing, and retention efforts.

Requirements

What you’ll need

1–2 years in a customer-facing role — ideally in SaaS, hospitality tech, or a call-heavy environment.
Comfortable on the phone and energized by helping people take action.
Ability to communicate value clearly and persuasively.
A service mindset with curiosity to dig into client goals and challenges.
Familiarity with restaurant operations is a plus.
Experience with tools like Salesforce or Gainsight is a bonus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Popmenu Website LinkedIn All Job Openings 201 - 500 employees Founded 2019 🛍️ eCommerce ☁️ SaaS 🤝 B2B 💰 $65M Series C on 2021-06 eCommerce
SaaS
B2B Popmenu is a comprehensive digital platform designed specifically to assist restaurants in maximizing their marketing and sales efforts. The company offers an array of services and solutions, including interactive menus, online ordering, website design, and restaurant marketing. With tools like AI-driven marketing, phone answering, and the Popmenu Pro app, Popmenu provides independent and full-service restaurants, as well as quick-service restaurants and food trucks, the capabilities to enhance guest experiences, increase online presence, and streamline operations. Popmenu also provides integration with POS systems and ROI tracking to optimize revenue. Recognized for its exceptional customer service, Popmenu helps restaurants grow with minimal effort by automating marketing tasks and personalizing guest interactions, ensuring outstanding results for its clients. Client Success Specialist Job not on LinkedIn 🔥 3 minutes ago 🇧🇷 Brazil – Remote ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Client Outreach and Cold Calling
Conduct proactive outbound calls to assigned client segments (including cold outreach to low-engagement clients).
Position feature usage and upgrades in the context of the client’s business goals.
Spark curiosity and drive action — help clients “see what they’re missing.”
Drive Value and Adoption
Explain the benefits of core and add-on features in plain language that resonates with restaurant operators.
Track adoption milestones and follow up to celebrate wins or remove blockers.
Support small business owners in taking ownership of their success with Popmenu.
Support and Triage
Answer basic account questions related to billing, login, permissions, or feature functionality.
Flag technical issues or complex concerns to the appropriate internal team.
Document interactions and outcomes in CRM tools with attention to detail.
Internal Collaboration
Partner with onboarding, support, and success teams to ensure a seamless client journey.
Share insights and trends that inform product, marketing, and retention efforts. 🎯 Requirements
1–2 years in a customer-facing role — ideally in SaaS, hospitality tech, or a call-heavy environment.
Comfortable on the phone and energized by helping people take action.
Ability to communicate value clearly and persuasively.
A service mindset with curiosity to dig into client goals and challenges.
Familiarity with restaurant operations is a plus.
Experience with tools like Salesforce or Gainsight is a bonus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success – Marketing 🕒 March 31 Relou RH 1 - 10 Website LinkedIn All Job Openings Customer Success role managing international client relationships for a marketing agency. Ensure clear communication and client satisfaction while supporting project onboarding and execution. 🇧🇷 Brazil – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Zoho Specialist – CRM, Projects & Automation 🕒 March 18 Profit-Tech 1 - 10 Website LinkedIn All Job Openings Zoho Specialist working remotely on digital transformation projects for small businesses. Configuring, automating, and optimizing Zoho applications for efficient results. 🇧🇷 Brazil – Remote ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Retention – Lifecycle Specialist 🕒 February 26 Fertil Comunicacao e Marketing Ltda. 11 - 50 📱 Media 🤝 B2B Website LinkedIn All Job Openings Customer Success Specialist focused on retention strategies and lifecycle management for H&W Publishing. Collaborating with multiple teams to enhance customer engagement and retention. 🇧🇷 Brazil – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success 🕒 February 14 Relou RH 1 - 10 Website LinkedIn All Job Openings Customer Success role enhancing client relationships for a digital travel company in expansion. Responsible for onboarding, performance tracking, and consultative support for diverse clients. 🇧🇷 Brazil – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Junior, CS Jr 🕒 January 9 Relou RH 1 - 10 Website LinkedIn All Job Openings Customer Success Junior role ensuring client satisfaction and strategic support at Relou RH. Focus on effective communication and organization while handling multiple clients. 🇧🇷 Brazil – Remote ⏳ Contract/Temporary 🟢 Junior 🏆 Customer Success 🚫👨‍🎓 No degree required 🗣️🇧🇷🇵🇹 Portuguese Required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

client outreachcold callingcommunicationservice mindsetcuriosityproblem-solvingpersuasionattention to detailcollaborationsupport