Popmenu

Client Onboarding Internship

Popmenu

internship

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Salary

💰 $18 per hour

Job Level

Entry Level

About the role

  • Support onboarding consultants with day-to-day administrative tasks across new client implementations.
  • Help manage onboarding progress by tracking milestones, outlining next steps, and ensuring clients stay on schedule
  • Monitor onboarding pipelines and flag risks, delays, or gaps to the team.
  • Participate in client communication by joining calls, taking notes, following up on action items, and leading welcome calls.
  • Prepare client-facing materials including setup guides, checklists, and training resources.
  • Perform quality assurance on onboarding deliverables (including menu and web design work) to ensure accuracy and consistency.
  • Assist with data entry, system setup, and logging client interactions for tracking and reporting.
  • Identify and document accounts with potential risks or issues that need further attention.
  • Support clients within Popmenu’s platform, including scheduling business reviews and helping them track progress toward goals.
  • Complete ad hoc client projects such as drafting communications and reviewing client data.

Requirements

  • Currently enrolled in a business, advertising, sales, or communications program.
  • Strong verbal and written communications skills.
  • Eagerness to learn and develop strategic skills.
  • Ability to manage multiple projects and prioritize effectively.
  • Comfortable working in a collaborative, fast-paced environment.
Benefits
  • Technical proficiency in using various tools on a software platform.
  • Tangible experience in a fast-paced client facing environment.
  • Exposure to cutting edge client experience concepts and methodologies.
  • Mentorship and guidance from experienced client experience practitioners.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
verbal communicationwritten communicationproject managementprioritizationcollaborationstrategic skillsadministrative tasksquality assuranceclient communicationdata entry