Popmenu

Senior Client Advocate

Popmenu

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Job Level

Senior

About the role

  • Partner with every customer who initiates the cancellation process through timely, thoughtful outreach.
  • Understand the “why” behind cancellation requests and address concerns with clarity and care.
  • Navigate complex or escalated situations with confidence and professionalism.
  • De-escalate challenges while preserving strong, long-term customer relationships.
  • Recommend tailored solutions, offers, or resources that help customers achieve success.
  • Clearly communicate the value of Popmenu’s products and services in a way that resonates with each client.
  • Educate customers on platform features, best practices, and opportunities for growth.
  • Address misconceptions and ensure customers are equipped to get the most from Popmenu.
  • Take ownership of retention outcomes and key performance metrics.
  • Act like an owner by driving customer loyalty, adoption, and long-term success.

Requirements

  • Strong interpersonal and relationship-building skills with clear, confident verbal and written communication.
  • Ability to manage difficult conversations with empathy while guiding customers toward positive outcomes.
  • A proactive, self-driven mindset with comfort operating in a fast-paced, evolving environment.
  • Experience managing renewal, retention, or churn-related conversations in a subscription-based model.
  • Proven ability to stay organized, prioritize effectively, and manage multiple workstreams.
  • Curiosity and a passion for learning—about our product, our customers, and their businesses.
  • Experience supporting product adoption or rollouts; restaurant industry experience is a plus.
  • 3+ years of experience in a customer-facing role preferred.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer retentionchurn managementproduct adoptionsubscription-based model
Soft Skills
interpersonal skillsrelationship-buildingverbal communicationwritten communicationempathyorganizational skillsprioritizationcuriosityself-driven mindsetproblem-solving