Regional IT Support Manager

Pontville School

Regional IT Support Manager leading IT support operations across multiple sites for a special education provider. Ensuring reliable IT systems for outstanding care and education delivery.

Posted 4/16/2026full-timeRugby • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DNSITSMVMware

About the role

Key responsibilities & impact

Lead and coordinate IT support operations across your region
Manage both in-house and outsourced teams to deliver a high-quality, responsive service
Oversee a tiered support model, ensuring incidents are resolved efficiently
Continuously improve service delivery through performance monitoring, reporting, and innovation
Take ownership of IT infrastructure and systems across multiple sites
Support technologies such as Windows Server, Active Directory, Office 365, VMware, and network environments
Manage escalations, lead projects, and system upgrades
Ensure maximum availability and minimal disruption to services
Act as a key liaison with stakeholders, vendors, and senior leaders
Drive improvements through data led insights, SLA and KPI tracking, and the development of robust processes and documentation

Requirements

What you’ll need

Minimum 5 years’ experience managing staff
Experience running or deputising within an IT support team
Proven experience supporting multi-site operations and remote users
Strong technical knowledge of Windows Server and VMware environments
Hands-on experience with Active Directory, DNS, DHCP, Exchange, and Office 365
Experience working with IT service management frameworks (e.g. ITIL)
Strong leadership, communication, and organisational skills
Excellent problem-solving abilities and a methodical approach to issue resolution
Ability to manage projects and drive continuous improvement
Resilience, patience, and a high level of emotional intelligence
5 GCSEs (or equivalent)
Full UK driving licence and willingness to travel
Understanding of confidentiality and handling sensitive information appropriately

Benefits

Comp & perks

Competitive salary (dependent on experience)
Training and ongoing professional development
35 days holiday (including bank holidays)
Flexible benefits package including pension and life insurance
Wellbeing support, including employee assistance programs
Medical cover for appointments like opticians and dentist visits
Recommend-a-friend scheme with £1,000 bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT support managementWindows ServerVMwareActive DirectoryDNSDHCPExchangeOffice 365IT service managementproject management

Soft Skills

leadershipcommunicationorganisational skillsproblem-solvingmethodical approachresiliencepatienceemotional intelligencecontinuous improvementstakeholder management

Certifications

5 GCSEs (or equivalent)Full UK driving licence