IT Help Desk Technician I, II, III

Ponca Tribe of Nebraska

Help Desk Technician providing IT support for Ponca Tribe of Nebraska across various locations. Offering technical assistance via phone, email, or in-person interactions for users in need.

Posted 4/28/2026full-timeNiobrara • Iowa, New York • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $40 per hourWebsite

About the role

Key responsibilities & impact

Provide Level 1, basic IT support to users.
Serve as the first point of contact for customers who require technical assistance via phone, email, or help desk system.
Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
Provide quick resolution of customer support needs with excellent customer service.
Escalate unresolved issues to the next level of support.
Document issues and their resolution in the help desk system.
Follow-up with customers and train them when necessary.
Install and configure computer hardware, software, systems, networks, and peripherals.
Provide needed information on IT products and services.
Other duties as assigned.
Provide Level 2, troubleshooting IT support to users.
Perform system administration duties to network, servers and software systems.
Assist in user account management.
Provide Level 3, expert IT support to users.
Assist with network security, backups and improving organizational IT security posture.

Requirements

What you’ll need

High School Diploma or equivalent.
Knowledge of Microsoft Office 365, Microsoft operating systems, mobile devices, networking, and multimedia.
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality under minimal supervision.
Valid driver’s license and be insurable.
Successfully pass drug and alcohol testing, motor vehicle, education, character, and criminal background checks.
Able and willing to travel.
Two years of experience in a help desk technician I role or equivalent experience.
Two years of experience diagnosing and resolving basic technical issues.
Prepared to provide level 2 support, troubleshooting support to end users.
Proven track record of customer service and resolving user IT issues.
Associate’s degree or certification from Microsoft, Google, Amazon, Cisco, HP, or other equivalent technology provider.
Experience working on an IT help desk.
Experience using remote support tools
IT relevant certifications.
One year of experience working with Native Americans or Native American organizations.
Knowledge and understanding of Public Law 93-638: Indian Self-Determination Act, Tribal organizations and funding opportunities.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Ponca Tribe of Nebraska Website LinkedIn All Job Openings 201 - 500 employees Founded 1990 🏛️ Government 🌍 Social Impact 📚 Education Government
Social Impact
Education Ponca Tribe of Nebraska is a federally recognized tribal government that serves its members across a fifteen-county Service Delivery Area in Nebraska, Iowa, and South Dakota. The tribe provides a broad range of programs and services including health and behavioral health clinics, social and emergency assistance, education and youth programs, cultural preservation and events, historic preservation, and tribal governance and legal services. With culture central to its mission, the Ponca Tribe supports community wellbeing, sovereignty, and resource protection through health, education, and social initiatives. IT Help Desk Technician I, II, III 🔥 1 hour ago 🏢 Niobrara – Onsite 💵 $21 - $40 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide Level 1, basic IT support to users.
Serve as the first point of contact for customers who require technical assistance via phone, email, or help desk system.
Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
Provide quick resolution of customer support needs with excellent customer service.
Escalate unresolved issues to the next level of support.
Document issues and their resolution in the help desk system.
Follow-up with customers and train them when necessary.
Install and configure computer hardware, software, systems, networks, and peripherals.
Provide needed information on IT products and services.
Other duties as assigned.
Provide Level 2, troubleshooting IT support to users.
Perform system administration duties to network, servers and software systems.
Assist in user account management.
Provide Level 3, expert IT support to users.
Assist with network security, backups and improving organizational IT security posture. 🎯 Requirements
High School Diploma or equivalent.
Knowledge of Microsoft Office 365, Microsoft operating systems, mobile devices, networking, and multimedia.
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality under minimal supervision.
Valid driver’s license and be insurable.
Successfully pass drug and alcohol testing, motor vehicle, education, character, and criminal background checks.
Able and willing to travel.
Two years of experience in a help desk technician I role or equivalent experience.
Two years of experience diagnosing and resolving basic technical issues.
Prepared to provide level 2 support, troubleshooting support to end users.
Proven track record of customer service and resolving user IT issues.
Associate’s degree or certification from Microsoft, Google, Amazon, Cisco, HP, or other equivalent technology provider.
Experience working on an IT help desk.
Experience using remote support tools
IT relevant certifications.
One year of experience working with Native Americans or Native American organizations.
Knowledge and understanding of Public Law 93-638: Indian Self-Determination Act, Tribal organizations and funding opportunities. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supporttroubleshootingdiagnosing technical issuessystem administrationnetwork securityhardware installationsoftware installationuser account managementMicrosoft Office 365networking

Soft Skills

customer serviceattention to detailtask prioritizationcommunicationproblem-solvingtrainingcoordinationtime managementadaptabilityteamwork

Certifications

High School DiplomaAssociate’s degreeMicrosoft certificationGoogle certificationAmazon certificationCisco certificationHP certificationIT relevant certificationsvalid driver’s licenseinsurable status