Head of Client Success – Sales

Pomelo

Head of Client Success & Sales overseeing client relationships and acquisition for offshore staffing company. Driving revenue growth while ensuring high-quality client experiences.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the end-to-end sales process, including outbound prospecting, client onboarding, and maintaining high client satisfaction. Proficient in utilizing CRM tools to manage pipelines and analyze performance metrics for continuous improvement.

Highest-signal resume keywords

End-To-End Sales Process ManagementClient Relationship ManagementCRM Tools ProficiencyClosing DealsSales Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ProcessClient OnboardingPipeline ManagementPerformance Metrics AnalysisOutbound Prospecting

Soft Skills

Strong CommunicationInterpersonal SkillsHighly OrganizedProblem-SolvingClient Satisfaction Focus

Tools & Technologies

CRM ToolsHubSpotSalesforce

Industry Keywords

StaffingRecruitingService-Based BusinessClient SuccessRevenue Targets

About the role

Key responsibilities & impact

Own the end-to-end sales process, from outbound prospecting to closing new clients
Identify and target businesses that can benefit from offshore staffing solutions
Conduct discovery calls, present service offerings, and handle objections
Develop and refine sales scripts, messaging, and outreach strategies
Maintain and manage pipeline in CRM
Serve as the primary point of contact for all client communications
Manage onboarding for new clients, ensuring a smooth and professional experience
Proactively communicate updates, gather feedback, and address client needs
Ensure high client satisfaction, retention, and long-term engagement
Identify opportunities for upsells or additional placements
Own revenue targets across both new and existing clients
Analyze performance metrics and identify opportunities to improve conversion, retention, and expansion
Work closely with internal recruiting/operations teams to ensure client needs are met
Continuously improve processes across sales and client success functions

Requirements

What you’ll need

5-7+ years of experience in sales, account management, or client success (preferably in staffing, recruiting, or a service-based business)
Proven track record of closing deals and successfully acquiring new clients
Proficient in managing client relationships and problem-solving client concerns
Strong communication and interpersonal skills
Highly organized with the ability to manage multiple clients and priorities
Comfortable working in a fast-paced, entrepreneurial environment
Experience with CRM tools (e.g., HubSpot, Salesforce) preferred
Previous experience working the graveyard shift

Benefits

Comp & perks

Competitive pay, always in US dollars
Work remotely from the comfort of your home
Health & wellness benefit
Paid holidays and time off
Performance and referral bonuses
Global exposure to the world’s best companies