E-Commerce Generalist, Shopify

Pomelo

E-Commerce Generalist acting as the operational backbone for digital commerce team at Shopify brand. Managing campaigns, projects, and customer experiences.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build, QA, schedule, and deploy email and SMS campaigns in Klaviyo across promotional, transactional, and lifecycle sends.
Own and maintain the master email/SMS calendar, ensuring all campaigns are briefed, built, and scheduled on time.
Manage the team's Notion board for email campaigns — create briefs, track status, and keep all assets organized.
Serve as the eCommerce escalation point for complex customer issues raised by the support team.
Execute day-to-day Shopify tasks: create and manage discount codes, update product listings, and configure collections.
Coordinate cross-functional eCommerce campaigns end-to-end — aligning copy, design, dev, and marketing stakeholders.

Requirements

What you’ll need

3+ years of experience with Shopify, Klaviyo, and Notion
Bachelor’s degree in a relevant field
Professional fluency in English with top-tier written, reading, and speaking skills
Outstanding project management, organizational and problem-solving skills, and attention to detail
Permanent access to a computer with reliable and high-speed Internet connection
Ability to work in US Pacific Time, Monday to Friday (40 hours per week)
Previous experience working the overnight/graveyard shift

Benefits

Comp & perks

Competitive pay, always in US dollars
Work remotely from the comfort of your home
Health & wellness benefit
Paid holidays and time off
Performance and referral bonuses
Global exposure to the world’s best companies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

email campaignsSMS campaignsKlaviyoShopifyproject managementorganizational skillsproblem-solving skillsattention to detail

Soft Skills

communication skillsteam collaboration

Certifications

Bachelor’s degree