Pomelo

Email and SMS Marketer

Pomelo

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Build all core Klaviyo flows: Welcome, Browse Abandon, Cart Abandon, Checkout Abandon, Post-Purchase, Winback, and Review/Upsell
  • Use advanced logic: conditional branches, profile filters, delays, exclusions, predictive analytics, quiz data, and order history
  • Diagnose broken flows (e.g. inactive triggers, conflicting logic, missing profiles) and fix immediately
  • Implement clean, performance-optimized flows with zero deliverability issues
  • Build and schedule SMS automations and campaigns inside Klaviyo
  • Manage quiet hours, compliance (TCPA), opt-ins, and unsubscribe logic
  • Optimize SMS timing, sequencing, content length, and performance tracking
  • Sync email/SMS sequences for maximum ROI across both channels
  • Coordinate and launch weekly campaigns: testing, tagging, QA, inbox preview, and reporting
  • Work with copy/design teams to finalize assets
  • Do light design edits yourself when needed (e.g. headline spacing, image swaps, link corrections, layout tweaks in Klaviyo’s drag-and-drop editor)
  • Schedule and segment sends, manage approval process, and confirm inbox deliverability
  • Create precise segments using AND/OR logic, event data, engagement, predicted LTV, and custom properties
  • Run suppression logic, sunset flows, and bounce monitoring to keep sender reputation strong
  • Warm domains, manage reply-to addresses, and ensure high deliverability for cold starts
  • Run A/B tests across flows and campaigns: Subject lines, CTAs, blocks, logic splits, send times, dynamic vs. static content
  • Set up clear hypotheses and success metrics
  • Report test results with statistical confidence and recommend next steps
  • Build weekly performance recaps: Revenue by flow/campaign, Flow rankings, Deliverability stats, Engagement changes, Learnings + test recommendations
  • Know what the numbers mean—and what to do when they drop
  • Own timelines and updates inside Slack
  • Respond to internal and client messages clearly, fast, and with solutions
  • Handle basic task management, deadline tracking, and team coordination

Requirements

  • Bachelor’s degree in a relevant field
  • 3+ years of hands-on Klaviyo execution (flows + campaigns)
  • Expert in SMS campaign + automation management inside Klaviyo
  • Deep understanding of Shopify + Klaviyo event data
  • Strong campaign QA instincts (email formatting, link tracking, mobile responsiveness, etc.)
  • Knows how to design inside Klaviyo, not just use templates
  • Fluent in segmentation, A/B testing, and attribution
  • Proactive on Slack and good at client-side updates (no ghosting, no missed pings)
  • Comfortable in Notion, GSheets, Slack, Figma
  • Professional fluency in English with excellent written, reading, and speaking skills
  • Access to a laptop/desktop with reliable and fast Internet connection
  • Ability to work in US time, Monday to Friday (8 hours per day)
Benefits
  • Competitive pay, always in US dollars
  • Work remotely from the comfort of your home
  • Health & wellness benefit
  • Paid holidays and time off
  • Performance and referral bonuses
  • Global exposure to the world’s best companies

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
KlaviyoSMS campaign managementA/B testingsegmentationconditional branchespredictive analyticsperformance trackingemail formattinglink trackingmobile responsiveness
Soft skills
proactive communicationclient-side updatestask managementdeadline trackingteam coordinationproblem-solvingattention to detailanalytical thinkingclear communicationadaptability
Certifications
Bachelor’s degree