Operations & Project Manager – E-Commerce Agency
Pomelo
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own project timelines across multiple client accounts
- Translate client goals into clear tasks and milestones
- Track deliverables, deadlines, and dependencies
- Identify bottlenecks and proactively resolve issues
- Coordinate with internal team members (media buyers, designers, copywriters, etc.)
- Manage strategic partners and freelancers when applicable
- Ensure SOPs and processes are followed consistently
- Ensure client deliverables are completed accurately and on time
- Prepare internal status updates and progress reports
- Support client-facing communication (updates, timelines, next steps) as needed
- Flag risks or delays early and propose solutions
- Maintain and improve internal workflows and SOPs
- Help standardize service delivery across clients
- Assist with onboarding new clients and team members
- Recommend tools or automations to improve efficiency
- Perform ad hoc administrative, business operations, and special project tasks as needed
Requirements
- Bachelor’s degree in a relevant field
- 3+ years experience in project management, operations, or account coordination
- Experience working with e-commerce brands and/or e-commerce marketing agencies
- Strong organizational and time-management skills
- Excellent written and verbal English communication
- Comfortable managing multiple projects at once
- Familiarity with paid media, email marketing, CRO, or e-commerce workflows
- Understanding of agency delivery models and client SLAs
- Ability to work in US time zone, Monday to Friday (8 hours per day)
- Previous experience working the overnight/graveyard shift
Benefits
- Competitive pay, always in US dollars
- Work remotely from the comfort of your home
- Health & wellness benefit
- Paid holidays and time off
- Performance and referral bonuses
- Global exposure to the world’s best companies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementoperationsaccount coordinatione-commerce marketingpaid mediaemail marketingCROSOPsworkflow management
Soft skills
organizational skillstime-management skillscommunication skillsproblem-solvingteam coordinationclient-facing communicationrisk management
Certifications
Bachelor’s degree