Pomelo Care

Full-stack Engineer

• Develop and maintain internal tools and systems that automate existing work and increase employee productivity using AI
• Use AI as much as possible to automate your own process of creating this software
• Collaborate with teams across the business to understand pain points and identify high-impact automation opportunities, then ensuring that they are adopted and deliver obvious value
• Rapidly prototype small AI-enabled utilities or automations and deploy them into production swiftly
• Supervise AI choices in architecture and technologies and debug complex systems when AI cannot handle them

Software Engineer – Operations Automation

• Write exemplary code that sets the standard for the team, shipping high-impact features while architecting systems that scale effortlessly
• Drive the technical direction and architecture of complex, distributed systems that enable our clinical team to deliver personalized, data-driven care at scale
• Pioneer our AI-powered tools, designing and building agents that make clinicians drastically more efficient and effective
• Elevate the game of those around you through mentorship, technical guidance, and fostering our culture of excellence and continuous learning
• Partner with product and clinical leadership to shape the company's technical strategy, identifying breakthrough opportunities to ensure we are tackling the most impactful problems

Staff Software Engineer

• Define and guide technical direction by designing, building and scaling the technology that underpins Pomelo’s success
• Write exemplary code that sets the standard for the team, shipping high-impact features while architecting systems that scale effortlessly
• Drive the technical direction and architecture of complex, distributed systems that enable our clinical team to deliver personalized, data-driven care at scale
• Pioneer our AI-powered tools, designing and building agents that make clinicians drastically more efficient and effective
• Elevate the game of those around you through mentorship, technical guidance, and fostering our culture of excellence and continuous learning
• Partner with product and clinical leadership to shape the company's technical strategy, identifying breakthrough opportunities to ensure we are tackling the most impactful problems

Data Scientist

• Enable AI product development through data modeling, measurement, and data-driven insights
• Become an expert in Pomelo’s business model and patient experience, identifying opportunities for AI product development
• Complete exploratory analyses to inform development of AI features, such as conversation topic categorization and patient journey segmentations
• Contribute to the development of AI-powered features and products, such as content generation, clinical decision support, and automated workflows
• Define and implement quantitative metrics and measurement frameworks to measure the quality and impact of AI-generated content and workflows
• Execute comprehensive analyses to measure AI product performance, conduct A/B tests, and quantify the impact of AI-driven features on clinical and business outcomes

Data Scientist, Care Intelligence

Product Operations

• Help design, structure, and maintain the clinical, operational, and product knowledge that powers both our clinicians and our AI tools.
• Organize clinical guidelines, operational workflows, and product documentation into structured, AI- and clinician-friendly formats.
• Create taxonomies, tagging systems, and metadata to make knowledge searchable and modular by both clinicians and AI agents.
• Partner with product and engineering to prepare knowledge for use in LLM-powered tools (e.g., use of Vertex AI for data organization, RAG pipelines, embeddings, structured content).
• Re-architect existing content into smaller, structured, referenceable units.
• Ensure accuracy, version control, and consistent formatting across knowledge sources.
• Audit and update content regularly in partnership with clinical and operational stakeholders.
• Translate clinical workflows and guidelines into structured knowledge for technical teams.
• Provide feedback to engineers and data scientists on how knowledge is being consumed by AI tools.
• Coordinate closely with Clinical Education team who manages clinician-facing knowledge including onboarding to ensure alignment of knowledge.
• Support clinicians who are using AI tools and accessing organizational knowledge by managing inbound requests/feedback from #help-product.

Product Operations, AI Content

• Enable AI product development through data modeling, measurement, and data-driven insights
• Design, build, and optimize intelligent systems that enhance clinical programs
• Drive patient engagement and create new capabilities for care teams and patients
• Become an expert in Pomelo’s business model and patient experience
• Complete exploratory analyses to inform development of AI features
• Contribute to the development of AI-powered features and products
• Define and implement quantitative metrics and measurement frameworks
• Execute comprehensive analyses to measure AI product performance

Senior Data Scientist, Care Intelligence

• Build innovative, data-driven products that enhance patient engagement and retention to improve the lives of moms and babies.
• Become an expert in patient behavior, engagement patterns, and retention drivers, playing a foundational role in shaping Pomelo's patient experience strategy
• Complete exploratory analyses to inform development of engagement-focused features, such as conversation topic categorization and patient journey segmentations
• Contribute to the development of AI-powered features and products, such as content generation, dynamic intake forms and internal efficiency workflows
• Collaborate with engineers on the full product lifecycle from research and prototyping to implementation and performance monitoring across multiple product areas
• Build robust data pipelines and analytics infrastructure to measure patient engagement, track retention metrics, and optimize product performance
• Execute comprehensive analyses to measure product performance, conduct A/B tests, and quantify the impact of new features on clinical and business outcomes
• Collaborate closely with Product, Clinical, and Engineering teams to translate patient insights into actionable product improvements and new feature development

Senior Data Scientist, Patient Experience

• Write clean, elegant code to ship new features and keep our platform humming
• Lead the design and development of robust, scalable systems that enable our clinical team to deliver personalized, data-driven care
• Push the boundaries of our new AI-powered tools, building agents that make clinicians drastically more efficient and effective
• Enhance our mobile experience, ensuring parents and families feel connected and supported throughout their journey
• Mentor other engineers, providing technical guidance and thoughtful code reviews, and generally fostering a culture of engineering excellence
• Collaborate with product and clinical leadership to influence the technical roadmap and ensure we are tackling the most impactful problems

Senior Software Engineer

Director

• Recruit, train, and lead a team of high-performing APPs delivering high-quality care to our patients
• Monitor quality of care and performance across a team of APPs, identifying training opportunities at both the individual and team level
• Work with nurse educators and care operations to roll out additional trainings across the APP team
• Support the team in addressing barriers to care identified by patients and/or the care team
• Hold the team accountable for improving outcomes through increasing patients’ uptake of population health programs and protocols
• Provide insights about frontline care and opportunities for process improvements to leadership and multi-disciplinary stakeholders
• Identify opportunities for professional growth for each individual on the team and support them in working toward those goals
• Partner closely with clinical leadership across the organization, including Medical Directors and Heads of Nursing & Specialty programs
• Step in to support patient care when needed

Director, Advanced Practice Providers

Account Executive

• Own the end-to-end sales process for large and jumbo employers
• Drive market demand and craft tailored prospect and buyer-level strategies and proposals
• Secure meetings with employer buyers at all levels, from C-suite to benefits leaders
• Position Pomelo’s value proposition and tailor approaches based on competitive insights and buyer needs
• Assess and engage decision-makers, influencers, and champions with persona-specific strategies
• Work collaboratively with channel partners (national/regional health plans, benefits consultants)
• Drive and achieve sales goals and manage the full sales cycle
• Travel as needed for conferences, prospect meetings, and broker/consultant engagement

Strategic Account Executive

Growth Marketing

• Grow and accelerate Pomelo’s partnership pipeline, expanding our opportunities to serve patients
• Source, track, and manage our pipeline of health plan and employer opportunities
• Conduct research on prospective partners, health plan priorities, and relevant state policy changes to inform pipeline opportunities and engagements
• Analyze pipeline data and develop operational processes to accelerate conversions
• Develop presentation and proposal materials for strategic partnership opportunities
• Collaborate closely with Pomelo marketing team on prospective customer opportunities, including pitches, conferences, and presentations
• Advocate for prospect and customer needs internally, and work cross-functionally on strategic projects such as new customer acquisition segments and opportunities, major market trends, or other initiatives critical to Pomelo’s growth

Senior Manager, Growth

General Counsel

• Serve as Senior Product and Privacy Counsel advising product, AI, privacy, and compliance initiatives
• Partner with cross-functional teams (product, engineering, clinical, operations) to provide practical legal guidance across the product lifecycle, including product development, UI/UX, feature releases, and AI-powered initiatives
• Partner with General Counsel to mature responsible AI governance program balancing business goals, regulatory compliance, and ethical considerations
• Monitor and analyze new and evolving AI regulations and provide timely updates and actionable insights to leadership
• Review and advise on consumer-facing marketing materials and campaigns for advertising and consumer protection compliance
• Serve as key legal resource on privacy and data security matters; partner with compliance to build and mature privacy program, advise on data flows, risk assessments, policies, and HIPAA/state consumer privacy compliance
• Provide guidance on development of new product and service lines to ensure legal and regulatory alignment

Senior Corporate Counsel, Product and Privacy

Sales Development Rep

• Be responsible for generating high quality net new opportunities through strategic cold calling, personalized email sequences and targeted social selling
• Deliver value-driven messaging that engages and entices prospects
• Work closely with Account Executives and marketing to formulate personalized messaging and collateral
• Secure meetings with employer buyers at all levels, from C-suite executives to benefits leaders
• Develop tracking and reporting dashboards in Salesforce and regularly report progress to Sales leadership
• Consistently hit daily, weekly and monthly lead generation targets
• Travel as needed for conferences

Sales Development Representative

Product Manager

• Develop and ship practical features that augment clinical decision-making, automate administrative work, and surface the right information at the right time to drive better patient outcomes.
• Hold yourself and the team accountable for moving key business metrics like clinician efficiency, quality gap closure, and patient engagement.
• Get in the weeds with clinicians and operators through deep shadowing, interviews, and data analysis to understand workflows and unmet needs.
• Transform evidence-based clinical protocols and operational needs into intuitive, seamless product experiences.
• Scope and build product features, making data-informed decisions to focus on what matters most for patients and the business.
• Ensure every feature for internal teams is evaluated for impact on the patient experience.
• Work as a core member of a focused team, partnering with product peers, engineering, design, clinical, and operations to rapidly ship, test, and iterate.

• Create, analyze, and visualize foundational data to improve the lives of moms and babies
• Become an expert in Pomelo’s patient care and clinical outcomes data and help build the data culture
• Collaborate on designing and implementing systems enabling non-clinical teams (Accounting, Revenue Cycle, Care Operations, Market Operations) to scale
• Use data to identify and quantify opportunities to automate critical business processes
• Work with engineers and SMEs to build an AI-driven pipeline to automate the medical coding process (data exploration, modeling, validation, optimization)
• Define and implement metrics measuring performance of key systems including medical coding and claims submissions
• Build data-driven approaches for pattern matching claims denials/rejections, documentation quality for billing, and patient eligibility determinations
• Collaborate cross-functionally and communicate findings to technical and non-technical stakeholders

Software Engineer – Operations Automation

Staff Software Engineer

Staff Software Engineer

Staff Software Engineer

Data Scientist, Care Intelligence

Data Scientist, Care Intelligence

Product Operations, AI Content

Senior Data Scientist, Care Intelligence

Senior Data Scientist, Patient Experience

Senior Software Engineer

Director, Advanced Practice Providers

Strategic Account Executive

Senior Manager, Growth

Senior Corporate Counsel, Product and Privacy

Sales Development Representative

Product Manager

Data Scientist, Operations Enablement