Clinical Support Specialist

PolyNovo Limited

Clinical Support Specialist providing clinical support to healthcare professionals across New South Wales. Role involves education and in-servicing while traveling to clinics and hospitals.

Posted 5/9/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide clinical support, organise, and provide regular education/inservice to nurses, registrars and other relevant Health Care Professionals (HCPs)
Pass on potential leads to the Regional Territory Sales Managers
Organise and participate in trade shows and customer events.
Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations.
Recommend changes in products, service, and policy by evaluating results and competitive developments.
Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, and providing data back to the team.
Proactively assess, clarify, and validate customer needs on an ongoing basis.
Provide timely business reporting, activity, and results in the CRM.
Inventory management such as counting consignment/loan stock, rep stock and providing logistics support where necessary.

Requirements

What you’ll need

Bachelor’s degree in Business/Sciences and/or health science e.g. Nursing, Physiotherapy, Pharmacy etc.
Familiarity with working within the hospital environment - familiarity in an operating room is a plus
Strong written and verbal communication skills
Strong ability to maintain a high level of reporting, documentation, and organisation
Strong interpersonal skills and demonstrate ability to establish and maintain effective working relationship with co-workers, customers and other stakeholders.
Proficiency in Microsoft Office Suite
Proven ability to take accountability for the quality and timeliness of their work outputs
High level of proactive problem-solving skills
Must be willing and able to travel as required (depending on territory but up to 50%)
High level of experience working autonomously and within a small team environment
Must have a valid Passport, Full Driving License and Working with Children Check

Benefits

Comp & perks

Dynamic work environment
Opportunity to contribute to ground-breaking projects
Career development opportunities
Unlimited access to online learning
Rewards platform with access to discounts at over 450+ Australian retailers
Paid parental leave for primary and secondary carers
Nurture Days
Salary packaging including novated car leasing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inventory managementbusiness reportingdocumentationproblem-solvingCRM proficiency

Soft Skills

communication skillsinterpersonal skillsorganizational skillsaccountabilityteamwork

Certifications

Bachelor’s degreeWorking with Children CheckFull Driving License