Senior IT Specialist

Polymarket

IT Specialist at Polymarket ensuring smooth tech operations and support for team members. Handling helpdesk lifecycle and providing exceptional service to executives and leadership.

Posted 5/16/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $120,000 - $180,000 per yearWebsite

Tech Stack

Tools & technologies

DNSFirewallsITSMJamfMacOSPythonServiceNowTCP/IP

About the role

Key responsibilities & impact

Own the full helpdesk lifecycle: intake, triage, prioritization, resolution, and closure of all support tickets; establish and enforce SLA targets
Provide white-glove, concierge-level support to executives and senior leadership
Troubleshoot and resolve hardware, software, and network-layer issues — LAN/WAN, DNS/DHCP, VPN, Wi-Fi, macOS/Windows, and peripheral failures
Administer user accounts, access provisioning, and endpoint management via MDM (Kandji, Okta, Intune)
Support onboarding and offboarding workflows including device imaging and account setup
Maintain and improve internal IT documentation, runbooks, and knowledge base articles
Manage hardware and software inventory; coordinate procurement and vendor relationships
Collaborate with engineering and infrastructure teams on escalated issues and cross-functional projects

Requirements

What you’ll need

5+ years of experience in IT support, helpdesk, or systems administration
Demonstrated experience managing and prioritizing tickets in a formal ITSM system (Jira Service Management, ServiceNow, Zendesk, or similar)
Working knowledge of networking fundamentals: OSI model, TCP/IP, DNS, DHCP, VLANs, firewalls, VPN
Proficiency supporting both macOS and Windows environments
Experience with MDM solutions (Jamf, Intune, or equivalent) and endpoint security tooling
Ability to work independently, self-manage priorities, and take initiative without waiting to be directed
Exceptional interpersonal and communication skills — you treat every interaction as a high-value customer experience
(Plus) Experience supporting trading, fintech, or high-availability business environments
(Plus) Familiarity with scripting for automation (Bash, PowerShell, Python)
(Plus) Prior experience as a lead support resource in a lean team

Benefits

Comp & perks

Competitive salary & equity
Unlimited PTO
Full Health, Vision, & Dental coverage
401k match
Hardware setup: new MacBook Pro, big display, & accessories

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supporthelpdesksystems administrationticket managementnetworking fundamentalsmacOSWindowsMDMscriptingendpoint security

Soft Skills

interpersonal skillscommunication skillsself-managementinitiativecustomer experience