Polymarket

International Customer Support

Polymarket

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Web3

About the role

  • Manage customer support inquiries, discord messages and live chat during multiple timezones.
  • Develop and lead a culture of delightful customer support across multiple channels (discord, email, telegram & chat).
  • Act as a trusted point of contact for the community and escalate high priority issues related to product, design & engineering teams.
  • Build internal programs, tools, resources and training to help launch or improve product support workflows.
  • Ensure compliance with Polymarket regulations and standards.
  • Use data and customer pain points to identify opportunities to reduce customer friction.

Requirements

  • 4+ years of experience in financial services, fintech, gaming, or web3
  • Familiarity with fast-moving ecosystems at innovative trading, crypto, or gaming platforms
  • Experience in payments, market operations, KYC/AML compliance, or trading infrastructure
  • Familiarity with managing large Discord or online communities
  • Excellent communication skills (written and verbal)
  • Ability to simplify complex topics for broad audiences
  • Availability to work shifts on weekends, and outside of the "standard" work day
  • Willingness to pivot on the fly in a constantly evolving environment
  • Desire to be part of a winning team in a collaborative environment
Benefits
  • Competitive salary & equity
  • Unlimited PTO, Health, Vision, & Dental coverage
  • 401k match
  • Hardware setup — new MacBook Pro, big display, & accessories..

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportKYC complianceAML compliancepaymentsmarket operationstrading infrastructuredata analysisproduct support workflowscommunity managementlive chat support
Soft skills
communication skillssimplifying complex topicscollaborationadaptabilitycustomer empathyproblem-solvingleadershipcultural developmenttrustworthinessescalation management