Polygon Labs

Network Operations

• Monitor the health and performance of Polygon Labs’ infrastructure, including blockchain networks, bridges, RPC services, staking systems, and user-facing products
• Track third-party dependencies and identify degradation that may impact the broader ecosystem
• Validate and triage alerts by distinguishing signal from noise, assessing severity, and determining impact
• Escalate confirmed issues to the appropriate SRE or engineering teams with clear, structured context
• Coordinate incident response by ensuring the right stakeholders are engaged, timelines are maintained, and communication is consistent
• Document incidents in real time, including decisions, actions, and outcomes
• Build and improve dashboards, alerting systems, and monitoring coverage to enhance visibility
• Create and maintain runbooks for common failure modes and triage workflows
• Support ecosystem participants such as validators and infrastructure providers when issues intersect with Polygon Labs systems
• Validate user-facing product functionality during incidents, even in the absence of predefined runbooks

Network Operations Engineer

Full-stack Engineer

• Architect and implement high-throughput, low-latency payment services in Go across fiat and blockchain-based flows
• Design greenfield distributed systems, including ledgering, settlement orchestration, reconciliation, and partner integration layers
• Build event-driven microservices using modern messaging systems and cloud-native patterns
• Define service boundaries, data models, and integration contracts across synchronous and asynchronous systems
• Establish engineering standards for reliability, observability, security, and performance across the Payments stack
• Lead technical design reviews and support other engineers through complex architectural decisions without formal people management responsibilities
• Collaborate cross-functionally with Product, Compliance, and Infrastructure teams to deliver secure, enterprise-grade payment capabilities
• Contribute directly to production code daily and take ownership of system performance in live environments

Tech Lead, Payments

Support Engineer

• You will lead the technical lifecycle of enterprise integrations while helping customers successfully deploy and scale payments infrastructure built on Polygon technology.
• Lead post-sale implementation for enterprise customers, establishing integration plans, shared communication channels, and clear delivery milestones
• Serve as the primary technical contact throughout the integration lifecycle including API onboarding, webhook configuration, sandbox testing, UAT, and production launch
• Troubleshoot integration blockers and diagnose API or infrastructure issues, escalating to Product Engineering when deeper investigation is required
• Run regular integration status meetings with customer engineering teams and maintain visibility across internal stakeholders
• Create integration documentation, runbooks, and internal handoff notes that improve repeatability across implementations
• Own the post-launch technical relationship for a portfolio of enterprise accounts across high-priority customer tiers
• Monitor integration health, transaction activity, and platform usage to proactively identify optimization opportunities or risks
• Conduct quarterly business reviews with technical and product leadership at customer organizations
• Identify expansion opportunities within accounts and collaborate with Sales to advance additional use cases
• Serve as the escalation point for complex technical issues and coordinate resolution across Support, Engineering, and Product teams
• Investigate and resolve complex integration issues including API errors, webhook failures, transaction debugging, and edge cases across customer implementations
• Use observability platforms such as Datadog to trace request execution paths, analyze logs, and identify root causes of production issues
• Build and maintain a knowledge base including troubleshooting guides, diagnostic workflows, and known issue documentation
• Triage and route technical support inquiries while ensuring timely communication with customers regarding issue resolution
• Identify recurring support patterns and work with internal teams to develop documentation, automation, or product improvements that reduce support friction

Senior Technical Account Manager, Support Engineer

Video Editor

• Own end-to-end video production from raw inputs to final delivery
• Produce product demo videos, including screen recordings and feature walkthroughs
• Capture and edit event content, including interviews and highlight reels (with global travel as needed)
• Create short-form social content and podcast cut-downs optimized for major platforms
• Deliver fast turnarounds with tight feedback loops
• Collaborate cross-functionally to align on goals and incorporate feedback efficiently
• Leverage modern production workflows to increase speed and consistency
• Coordinate external support when required and maintain high quality standards

Video Producer

Technical Program Manager

• Driving end-to-end program execution for Open Money Stack projects, ensuring delivery against agreed timelines, scope, and quality expectations
• Planning and managing complex technical programs involving fintech and payment processing systems, infrastructure engineering, and third-party integrations
• Coordinating dependencies and execution across multiple engineering teams, reducing delivery risk, and minimizing escalations
• Partnering with internal engineering, product, and infrastructure stakeholders to align technical execution with strategic objectives
• Supporting integration efforts with external infrastructure and fintech service providers, ensuring clear communication, sequencing, and accountability
• Establishing and maintaining program plans, milestones, and reporting using existing TPM frameworks, tools, and methodologies
• Identifying risks early and driving mitigation strategies to maintain delivery predictability across initiatives
• Supporting successful launches by ensuring operational readiness, cross-team alignment, and clear ownership throughout execution