Insurance Specialist

PoloWorks

Technical Specialist responsible for processing London Market Insurance underwriting data and supporting team success at PoloWorks. Focused on service excellence and personal development within a people-centric culture.

Posted 5/20/2026full-timeCheltenham • 🇬🇧 United KingdomMid-LevelSenior💰 £30,000 - £35,000 per yearWebsite

About the role

Key responsibilities & impact

Process London Market Insurance underwriting data in alignment with established procedure guides.
Analyse technical data and calculate transactions, including limits, premiums, and deductions.
Manage internal and external queries to ensure data accuracy and processing efficiency.
Develop and deliver training solutions, providing guidance, feedback, and support to the team.
Organise and maintain documentation for data processing, prioritizing workflow effectively.
Produce internal and client-facing reports with accuracy and clarity.
Identify and recommend enhancements to technical procedure guides, ensuring approved changes are documented and communicated effectively.
Provide solutions to clients when technical challenges arise.
Actively contribute to a collaborative and solutions-focused team environment.
Foster a positive and inclusive team culture by demonstrating engagement and accountability.
Support line managers in achieving team objectives and resolving technical/process challenges.
Build and maintain professional relationships with clients at all levels.
Provide cross-functional support as needed and collaborate across multiple client accounts.

Requirements

What you’ll need

Relevant experience in the insurance industry
Strong commitment to service excellence and client satisfaction.
Effective verbal and written communication skills for internal and external collaboration.
Ability to work independently while contributing to team objectives.
Experience in designing and delivering training solutions with constructive feedback.
Excellent planning and organizational skills.
Demonstrates behaviours aligned to the PoloWorks PRIDE values:
- Pioneering – we don’t stand still
- Responsible – We do the right thing
- Inclusive – we all play a role
- Delivery Focussed- we provide services we are proud of
- Empowering – we equip people to be their best
Comprehensive understanding of:
- Insurance market structures, practices, and regulations.
- Direct and reinsurance placements.
- Insurance documentation and data interpretation.
- Relevant classes of business to engage effectively with client operations and underwriting teams.
Minimum 5 GCSEs at Grade 4 or above, including Mathematics and English.
Strong motivation to pursue relevant Chartered Insurance Institute (CII) qualifications

Benefits

Comp & perks

competitive salary
discretionary annual bonus
25 days of annual leave (with the option to buy more)
excellent benefits package
flexible, hybrid working
private health insurance
life assurance
income protection
enhanced pension contributions
occupational maternity and paternity pay
access to company volunteering days
employee assistance programme with retail discounts and savings
generous employee referral scheme
regular sports and social events
free Cheltenham bus travel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysistransaction calculationreport productiontraining solution designdocumentation managementdata processingtechnical procedure enhancementclient solutionsworkflow prioritizationdata interpretation

Soft Skills

communication skillsteam collaborationorganizational skillsservice excellenceclient satisfactionindependenceconstructive feedbackengagementaccountabilitypositive team culture

Certifications

Chartered Insurance Institute (CII) qualifications