Administrator
Police Federation of England and Wales
full-time
Posted on:
Location Type: Hybrid
Location: Colwyn Bay • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £30,500 - £32,300 per year
Job Level
Mid-LevelSenior
About the role
- Be the first point of contact for Branch enquiries from Members, Special Constables, Federation Representatives and other PFEW stakeholders, ensuring enquiries are logged and passed on to the relevant colleague
- Responsible for the Branch email box and triaging enquiries and escalating issues when required, liaising with various stakeholders
- Ensure Branch administrative and filing processes are followed
- Provide administrative support, creating and sending letters, updating files, sending email communication and filing
- Support elected officials with travel arrangements and diary management
- Updating members details on the CRM system
- Collating reports and updates on members cases
- Responsible for branch supplier relationships and processing of invoices
- Organising long service recognition awards and managing the Branch annual calendar of recognition
- Upload and maintain Members details on the Group Insurance Scheme and provide reports
- Other administrative tasks as and when required
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Requirements
- Previous administration experience
- Excellent communication skills and able to build relationships
- Well organised, demonstrates initiative and able to multitask
- Proficient in MS Office suite and experience of working on CRM systems
- Professional, courteous and able to work confidentially
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Benefits
- We offer multiple benefits to our Branch employees including: hybrid working, competitive salary, life assurance, private healthcare, enhanced pension contribution, enhanced leave, employee assistance program, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more….******
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
administrationCRM systemsreportingfiling processesinvoice processingtravel arrangementsdiary managementemail communicationletter creationmultitasking
Soft skills
communicationrelationship buildingorganizationinitiativeprofessionalismcourtesyconfidentiality