Customer Success Analyst
Poli Conecta
full-time
Posted on:
Location Type: Remote
Location: Remote • New Jersey • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Resolve client tickets within agreed SLAs
- Support clients with daily questions related to service levels, operations, and general issues
- Identify communication and visibility gaps and report insights to the internal team
- Analyze Power BI reports and other systems to respond to client inquiries
- Interact with internal teams and external partners, including warehouses, carriers, systems, and freight forwarders, to ensure accurate and timely solutions
Requirements
- Fluent English (spoken and written)
- At least 2 years of experience in customer service and/or supply chain
- Strong organizational, communication, and problem-solving skills
- High attention to detail and ability to manage multiple priorities
- Proactive, collaborative, and adaptable professional profile
- Interest in working with multiple clients and retailers across different countries
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Power BIdata analysis
Soft skills
communicationorganizationalproblem-solvingattention to detailproactivecollaborativeadaptable