Customer Services Analyst
Poli Conecta
full-time
Posted on:
Location Type: Remote
Location: Remote • New Jersey • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Support clients in their daily questions related to logistics and finance operations.
- Analyze PowerBI reports and OMS tools to provide accurate information.
- Manage and resolve client tickets within agreed SLAs.
- Identify communication gaps and propose improvements.
- Collaborate with a network of partners: warehouses, carriers, systems, and freight forwarders.
- Guide clients on how to use internal tools effectively.
Requirements
- Fluent in English and Portuguese (written and spoken).
- 2+ years of experience in Customer Service and/or Supply Chain.
- Organized, analytical, detail-oriented, and proactive.
- Able to manage multiple priorities in a fast-paced environment.
- Curious, tech-oriented, and eager to learn.
- Familiarity with logistics operations or retail environments is a plus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PowerBIOMS toolslogistics operationsfinance operationscustomer servicesupply chain
Soft skills
organizedanalyticaldetail-orientedproactiveable to manage multiple prioritiescurioustech-orientedeager to learn