Solutions Architect – Professional Services

Polaris Software

Solutions Architect providing technical leadership in customer delivery for software solutions. Collaborating with various teams to translate operational requirements into scalable solutions.

Posted 7/21/2026full-timeBanbury • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and configuring enterprise software solutions, with a strong focus on customer engagement, technical delivery, and effective communication across diverse stakeholders. Proficient in managing complex workflows, integrations, and documentation to ensure successful implementation and operational alignment.

Highest-signal resume keywords

Solutions ArchitectureEnterprise Software ConfigurationWorkflow DesignCustomer EngagementTechnical Documentation

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Applicant Tracking System Keywords

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Hard Skills

Configuration DesignWorkflow AutomationData MappingAPI IntegrationSaaS ApplicationsUAT SupportProcess AnalysisTechnical TrainingImplementation PlanningIssue Remediation

Soft Skills

CommunicationProblem-SolvingPrioritizationIndependenceStakeholder Engagement

Industry Keywords

Customer DiscoveryOperational ProcessesTechnical ConstraintsIntegration DependenciesDelivery Risks

About the role

Key responsibilities & impact

Lead customer discovery sessions, workshops and process reviews to understand current ways of working, business outcomes, technical constraints, data requirements, integrations and operational risks.
Design end-to-end workflows and solution configurations that align Polaris products with the customer’s operational processes.
Support CSMs, Account Managers and Professional Services colleagues during onboarding, change requests and expansion opportunities by assessing feasibility, identifying dependencies and risks.
Build and validate complex configurations, workflows, automation and data mappings within Polaris applications.
Define configuration acceptance criteria and support internal testing, customer UAT, issue remediation, deployment readiness and go-live.
Deliver customer workshops, administrator training and technical knowledge transfer.
Create and maintain accurate solution designs, configuration records, workflow diagrams, decision logs, technical assumptions, deployment notes and handover documentation.
Capture lessons from implementations, recurring customer needs and product constraints. Recommend improvements to delivery methods and product capability.
Lead the technical delivery of customer software upgrades by assessing upgrade readiness, planning the implementation approach and managing configuration changes.

Requirements

What you’ll need

**Your Experience**
· Experience in a Solutions Architect, Implementation Consultant, Technical Consultant, Business Systems Analyst or comparable customer-facing software delivery role.
· Proven ability to run discovery workshops, analyse business processes and translate requirements into clear technical or configuration designs.
· Hands-on experience configuring enterprise software, workflow platforms or SaaS applications, including roles, permissions, data, automation and reporting.
· Experience supporting implementations through requirements, build, testing, UAT, deployment and handover.
· Ability to understand integrations, APIs, data imports/exports and system dependencies sufficiently to design solutions and work effectively with engineers.
· Strong documentation skills, with the ability to produce solution designs, process maps, configuration records and customer-facing guidance.
· Experience communicating complex technical topics clearly to both technical and non-technical stakeholders.
· Ability to manage competing priorities, identify delivery risks early and work independently within agreed governance.

Benefits

Comp & perks

**What We Offer**
· 25 days annual leave
· 2 Moment in Time Days
· Life Assurance 4 x base salary
· Private Pension with Scottish Widows
· Health Care Cash Plan
· Hybrid working model
· Long Service Award
**Equal Opportunities**
**Our business is an equal opportunities employer. We make recruitment decisions based on qualifications, skill sets, and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs (or lack thereof), marital status, disability, sexual orientation, or any other protected characteristic.
*Please note that we can currently only consider candidates with an existing right to work in the UK.*