Senior Account Manager

Pointr

Senior Account Manager growing enterprise SaaS accounts for Pointr, an indoor mapping and location analytics company. Driving adoption, renewals, expansions, and executive customer relationships.

Posted 8/6/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enterprise account management and customer success, with a strong focus on building relationships, driving account growth, and delivering value through strategic alignment of customer goals and solutions. Proficient in managing complex B2B environments and collaborating across cross-functional teams to enhance customer experiences.

Highest-signal resume keywords

Enterprise Account ManagementCustomer SuccessSaaS ExperienceStakeholder Relationship BuildingAccount Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account GrowthValue RealizationRenewals ManagementExpansion InitiativesCustomer Value Understanding

Soft Skills

Excellent CommunicationRelationship BuildingOrganizational SkillsCollaboration

Tools & Technologies

CRM PlatformsProject Management ToolsMondayJira

Industry Keywords

B2B EnvironmentsEnterprise SaaSLocation TechnologyHospitality TechnologyVenue Technology

About the role

Key responsibilities & impact

Own a portfolio of enterprise customer accounts, building strong relationships and driving long-term success.
Serve as the primary customer partner for adoption, value realization, renewals, and account growth.
Develop account strategies that align customer goals with Pointr’s solutions and capabilities.
Build compelling value narratives by connecting product adoption and outcomes to business impact.
Identify opportunities for expansion by understanding customer needs and introducing relevant products and capabilities.
Lead executive business reviews and strategic account discussions with senior stakeholders.
Proactively identify account risks and develop action plans to improve customer health.
Coordinate cross-functional teams including Marketing, Pre-Sales, Project Management, Product, Analytics, and Finance to deliver exceptional customer experiences.
Partner with internal stakeholders to ensure successful delivery and continued customer growth.

Requirements

What you’ll need

6–10+ years of experience in enterprise account management, customer success, partnerships, or enterprise sales within complex B2B environments.
Experience managing strategic enterprise accounts within SaaS, technology, or platform-based businesses.
Proven ability to build trusted relationships with multiple stakeholders, including executive-level customers.
Experience supporting renewals, expansions, and customer growth initiatives.
Strong understanding of customer value, commercial outcomes, and account strategy.
Excellent communication and relationship-building skills.
Ability to collaborate effectively across technical, commercial, and operational teams.
Strong organizational skills with the ability to manage multiple priorities.
Professional fluency in English, both written and verbal.
Bachelor's degree preferred or equivalent professional experience.
Preferred: experience in enterprise SaaS, location technology, events, hospitality, or venue technology.
Preferred: experience managing complex customer implementations or multi-team delivery environments.
Preferred: familiarity with CRM, customer success, and project management platforms such as Monday or Jira.

Benefits

Comp & perks

Competitive base salary
Attractive stock options
Private health care (75%)
Dental
Company-sponsored parental leave
18 days PTO
Sick time
12 holidays per year
401(k) retirement scheme
Supportive, kind (no-ego), and smart team
International environment and inclusive culture