Enterprise Customer Account Manager

PointFive

Enterprise Customer Account Manager owning post-sale lifecycle at PointFive. Engaging with complex enterprise accounts to enhance ROI and maintain customer relationships.

Posted 6/26/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $133,000 - $168,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureGoogle Cloud Platform

About the role

Key responsibilities & impact

Primary point of contact for assigned enterprise accounts.
Build multi-level relationships across DevOps, FinOps, Engineering, Finance, and Exec stakeholders.
Maintain clear account plans with renewal and expansion strategy.
Own all renewals, negotiations, and forecasting.
Identify and close expansion (new BUs, increased usage, new modules).
Navigate pricing, legal, and procurement workflows.
Partner with SE to ensure strong onboarding and time-to-value.
Proactively manage risk and protect revenue.
Translate technical value into ROI and business outcomes.

Requirements

What you’ll need

5+ years in enterprise account management, CS, or strategic sales.
Managed complex enterprise accounts ($250k+ ARR preferred).
Owned renewals and expansion with revenue or NRR quota.
Experience with complex procurement cycles.
Strong understanding of DevOps and/or FinOps.
Familiar with AWS/GCP/Azure environments.
Able to engage credibly with engineering and finance leaders.
Strong executive communication.
Enterprise negotiation skills.
Structured account planning and forecasting.
High ownership and accountability.

Benefits

Comp & perks

Base Salary Range: $133,000 - $168,000
Competitive OTE range $190,000 - $240,000 with uncapped commission plus equity
Health, dental, vision (yes, all three!)
Generous PTO
401K
Meal & commuter benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementrenewalsnegotiationsforecastingprocurement cyclesDevOpsFinOpsAWSGCPAzure

Soft Skills

relationship buildingexecutive communicationnegotiation skillsaccount planningrisk managementownershipaccountabilitystakeholder engagementproactive managementtranslating technical value