Sr. Customer Success Manager, Enterprise

PointClickCare

Senior Customer Success Manager at PointClickCare managing client partnerships and optimizing solutions. Driving executive engagement and collaborating with internal teams.

Posted 6/22/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$112,000 - CA$125,000 per yearWebsite

About the role

Key responsibilities & impact

Reporting to the Sr. Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.
The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level.
This position can work remotely and will travel to various client locations as required.
Collaborate with internal account teams to build and maintain relationships.

Requirements

What you’ll need

You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.
Experience in a customer-facing role within a Saas/tech company
Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers.
Proven track record of sustaining and growing relationships.
Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes.
Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership and internal account teams, demonstrating cross functional collaboration.
Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions.
Provide early warning and turnaround strategies that focus on customer health and churn mitigation. Act as a point of escalation, when required, help manage customer expectations, and develop save plans for at-risk accounts.

Benefits

Comp & perks

Bonus
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Hard Skills & Tools

customer success managementaccount managementbusiness consultingrelationship managementSaaShealthcare salesstrategic guidancechurn mitigationcustomer health monitoringcross functional collaboration

Soft Skills

relationship buildingcommunicationproblem solvingtrustworthinesscollaborationstrategic thinkingadaptabilitycustomer advocacyleadershipconsultative selling