Senior Customer Success Manager, Enterprise

PointClickCare

Senior Customer Success Manager managing client relationships and optimizing use of PointClickCare solutions. Responsible for strategic guidance and engagement with C-level executives.

Posted 6/22/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $118,000 - $132,000 per yearWebsite

About the role

Key responsibilities & impact

Reporting to the Sr. Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.
This position can work remotely and will travel to various client locations as required.
The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level.

Requirements

What you’ll need

You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.
Experience in a customer-facing role within a Saas/tech company
Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers.
Proven track record of sustaining and growing relationships.
Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes.
Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership and internal account teams, demonstrating cross functional collaboration.
Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions.
Provide early warning and turnaround strategies that focus on customer health and churn mitigation. Act as a point of escalation, when required, help manage customer expectations, and develop save plans for at-risk accounts.
Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments.
Strong written and oral communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success.
Proven proficiency in data analysis including interpreting and translating results.
Bachelor’s degree in a relevant field or equivalent practical experience and experience using a CRM tool (Salesforce and/or Gainsight)

Benefits

Comp & perks

At PointClickCare, base salary is one of the many components that make up our total rewards package.
bonus + benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysiscustomer success managementbusiness consultingrelationship managementchurn mitigationstrategic guidanceenterprise knowledgecustomer health monitoringSaaS experienceaccount management

Soft Skills

relationship buildinginitiativecommunication skillspresentation skillscross functional collaborationindependenceproblem solvingcustomer advocacytrustworthinessadaptability