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Senior Product Manager – Prior Authorization and Concurrent Review
PointClickCareProduct Manager for Integrated Care at PointClickCare managing healthcare authorizations across post-acute settings. Responsible for product impact, engineering collaboration, and using AI for healthcare solutions.
About the role
Key responsibilities & impact- Own the roadmap and backlog for your portfolio, keeping it prioritized against customer value and business impact
- Serve as the voice of the customer to your engineering team, translating customer needs, payer requirements, and data into clear user stories and acceptance criteria
- Run continuous discovery with case managers, nurses, and authorization teams, becoming a recognized expert on their problems, goals, and landscape
- Work cross-functionally with engineering, UX, and design to deliver and optimize the workflows that keep residents covered and facilities paid
- Assess product investment opportunities and incoming requests with thorough but lightweight rigor, and bring clear, reasoned recommendations to leaders and stakeholders
- Define and monitor product health metrics and adoption, and use what you learn to decide what to build next
- Identify opportunities to add value through AI, automation, and smarter logic, so a small centralized team can support many facilities at once
Requirements
What you’ll need- Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
- 3+ years of product management experience, including B2B experience with a direct sales team and enterprise customers
- Experience managing software products through the full development lifecycle
- Background in healthcare IT and in skilled nursing or post-acute workflows.
- Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
- Comfort with technical concepts including APIs, integrations, and modern development practices
- Excellent communication skills with both business and technical stakeholders, in writing and in person
- Experience building or integrating AI or ML powered product features (nice to have)
- Familiarity with skilled nursing or post-acute workflows such as coverage, authorizations, and managed care (nice to have)
- A track record of extending an established product with new capabilities and measurable value (nice to have)
- A bias toward product impact over process; you focus on outcomes, not just output (nice to have)
Benefits
Comp & perks- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition and more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementsoftware development lifecycleAPIsintegrationsAIMLuser storiesacceptance criteriaproduct health metricsdata analysis
Soft Skills
communicationinfluencealignmentcross-functional collaborationcustomer advocacyproblem-solvingdecision-makingstakeholder managementadaptabilityleadership
Certifications
Bachelor's degree