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Customer Operation Launch Manager
PointClickCare. Act as the primary internal liaison to lead the launch of new products within Professional Services and Customer Support.
About the role
Key responsibilities & impact- Act as the primary internal liaison to lead the launch of new products within Professional Services and Customer Support.
- Mobilize cross-functional efforts, defining implementation and support strategies, developing tools and executing programs that will drive the launch of world class products to its customers.
- Manage multiple market ready health care solutions and services launch projects simultaneously.
- Manage the launch through early access pilots to commercial availability in a way that maximizes the outcomes of the customer operations organization, customer time-to-value, and company time to revenue.
- Leverage SaaS new product introduction experience, project management skills and business acumen to build effective cross-functional partnerships.
Requirements
What you’ll need- Experience in program management, project management, product management, consulting, corporate strategy, business operations or strategic planning in a SaaS Company.
- Bachelor’s degree in Health Care, Business, Management, or 5+ years equivalent experience in project management or EHR systems.
- Experience working closely with Professional Services or Customer Support.
- Exceptional presentation, oral and written communication skills.
- Strong critical thinking, problem solving, organizational, and decision-making skills.
- Ability to manage conflict and drive decisions.
- Ability to perform planning for complex projects, managing all tasks required to meet business needs within budget and deadlines.
Benefits
Comp & perks- Base salary range of $84,800- $94,200 + bonus + benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementproject managementproduct managementconsultingcorporate strategybusiness operationsstrategic planningSaaSEHR systems
Soft Skills
presentation skillsoral communicationwritten communicationcritical thinkingproblem solvingorganizational skillsdecision-makingconflict management
Certifications
Bachelor’s degree in Health CareBachelor’s degree in BusinessBachelor’s degree in Management