Customer Operation Launch Manager

PointClickCare

Lead the launch of new healthcare solutions and services at PointClickCare. Collaborate with cross-functional teams to maximize the impact on customer operations and business outcomes.

Posted 4/21/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$84,800 - CA$94,200 per yearWebsite

About the role

Key responsibilities & impact

Act as the primary internal liaison to lead the launch of new products within Professional Services and Customer Support.
Mobilize cross-functional efforts, defining implementation and support strategies, developing tools and executing programs that will drive the launch of world class products to its customers.
Manage multiple market ready health care solutions and services launch projects simultaneously.
Manage the launch through early access pilots to commercial availability in a way that maximizes the outcomes of the customer operations organization, customer time-to-value, and company time to revenue.
Leverage SaaS new product introduction experience, project management skills and business acumen to build effective cross-functional partnerships.

Requirements

What you’ll need

Experience in program management, project management, product management, consulting, corporate strategy, business operations or strategic planning in a SaaS Company.
Bachelor’s degree in Health Care, Business, Management, or 5+ years equivalent experience in project management or EHR systems.
Experience working closely with Professional Services or Customer Support.
Exceptional presentation, oral and written communication skills.
Strong critical thinking, problem solving, organizational, and decision-making skills.
Ability to manage conflict and drive decisions.
Ability to perform planning for complex projects, managing all tasks required to meet business needs within budget and deadlines.

Benefits

Comp & perks

Base salary range of $84,800- $94,200 + bonus + benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementproject managementproduct managementconsultingcorporate strategybusiness operationsstrategic planningSaaSEHR systems

Soft Skills

presentation skillsoral communicationwritten communicationcritical thinkingproblem solvingorganizational skillsdecision-makingconflict management

Certifications

Bachelor’s degree in Health CareBachelor’s degree in BusinessBachelor’s degree in Management