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PointClickCare

Customer Operation Launch Manager

PointClickCare

. Act as the primary internal liaison to lead the launch of new products within Professional Services and Customer Support.

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $91,800 - $102,000 per yearWebsite

About the role

Key responsibilities & impact
  • Act as the primary internal liaison to lead the launch of new products within Professional Services and Customer Support.
  • Mobilize cross-functional efforts to define implementation and support strategies.
  • Develop tools and execute programs that drive the launch of world-class products to customers.
  • Manage the launch through early access pilots to commercial availability.
  • Leverage SaaS new product introduction experience and project management skills.

Requirements

What you’ll need
  • Experience in program management, project management, product management, consulting, corporate strategy, business operations or strategic planning in a SaaS Company.
  • Bachelor’s degree in Health Care, Business, Management, or 5+ years equivalent experience in project management or EHR systems.
  • Experience working closely with Professional Services or Customer Support.
  • Exceptional presentation, oral and written communication skills.
  • Strong critical thinking, problem solving, organizational, and decision-making skills.
  • Ability to manage conflict and drive decisions.
  • Ability to perform planning for complex projects, managing all tasks required to meet business needs within budget and deadlines.

Benefits

Comp & perks
  • Bonus
  • Benefits 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
program managementproject managementproduct managementconsultingcorporate strategybusiness operationsstrategic planningSaaSEHR systems
Soft Skills
presentation skillsoral communicationwritten communicationcritical thinkingproblem solvingorganizational skillsdecision-makingconflict management
Certifications
Bachelor’s degree