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Customer Operation Launch Manager
PointClickCareLead the launch of various health care solutions and services within Professional Services at PointClickCare. Drive cross-functional collaboration and project management to ensure successful product rollouts.
Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $91,800 - $102,000 per yearWebsite
About the role
Key responsibilities & impact- Act as the primary internal liaison to lead the launch of new products within Professional Services and Customer Support.
- Mobilize cross-functional efforts to define implementation and support strategies.
- Develop tools and execute programs that drive the launch of world-class products to customers.
- Manage the launch through early access pilots to commercial availability.
- Leverage SaaS new product introduction experience and project management skills.
Requirements
What you’ll need- Experience in program management, project management, product management, consulting, corporate strategy, business operations or strategic planning in a SaaS Company.
- Bachelor’s degree in Health Care, Business, Management, or 5+ years equivalent experience in project management or EHR systems.
- Experience working closely with Professional Services or Customer Support.
- Exceptional presentation, oral and written communication skills.
- Strong critical thinking, problem solving, organizational, and decision-making skills.
- Ability to manage conflict and drive decisions.
- Ability to perform planning for complex projects, managing all tasks required to meet business needs within budget and deadlines.
Benefits
Comp & perks- Bonus
- Benefits 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
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Hard Skills & Tools
program managementproject managementproduct managementconsultingcorporate strategybusiness operationsstrategic planningSaaSEHR systems
Soft Skills
presentation skillsoral communicationwritten communicationcritical thinkingproblem solvingorganizational skillsdecision-makingconflict management
Certifications
Bachelor’s degree