PointClickCare

Customer Success Manager – Provider

PointClickCare

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 CA$85,000 - CA$95,000 per year

About the role

  • Drive and own Strategic partnerships with their clients and act as the primary point of contact for their assigned accounts
  • Act as a trusted advisor to our customers to drive adoption of our solutions and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value
  • Execute on product utilization to ensure customers achieve a significant return on investment, and help drive the overall customer adoption and success
  • Maintain customer engagement levels and support customer NPS scores
  • Maintain an understanding of Collective’s products & services, industry knowledge and trends to drive customer engagement
  • Coordinate with cross-functional teams to provide solution focused presentations and develop territory specific strategic plans
  • Reducing churn, both for organizations (logo’s) and products.
  • Revenue expansion and improvement of bookings metrics.
  • Other criteria as determined by CSM Leadership team.

Requirements

  • Prior healthcare sales/account management experience
  • Exposure to health care organizations required
  • Strong written and verbal communication skills
  • Excellent organizational, project management & time management skills
  • Strong relationships, teamwork and collaboration capabilities
  • Strategic thinking with strong analytical skills and a high sense of urgency to deliver solutions
  • Post-secondary education required
  • Experience with EHR is a definite asset
Benefits
  • Benefits starting from Day 1!
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition … and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare salesaccount managementproject managementtime managementstrategic thinkinganalytical skillsEHR
Soft Skills
written communicationverbal communicationorganizational skillsteamworkcollaborationcustomer engagementcustomer successstrategic partnershipsproblem-solvingsense of urgency
Certifications
post-secondary education