Customer Success Manager – Provider

PointClickCare

Customer Success Manager responsible for managing strategic partnerships within healthcare tech. Remote role focusing on client success and engagement with industry knowledge and strategy.

Posted 4/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 CA$85,000 - CA$95,000 per yearWebsite

About the role

Key responsibilities & impact

Drive and own Strategic partnerships with their clients and act as the primary point of contact for their assigned accounts
Act as a trusted advisor to our customers to drive adoption of our solutions and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value
Execute on product utilization to ensure customers achieve a significant return on investment, and help drive the overall customer adoption and success
Maintain customer engagement levels and support customer NPS scores
Maintain an understanding of Collective’s products & services, industry knowledge and trends to drive customer engagement
Coordinate with cross-functional teams to provide solution focused presentations and develop territory specific strategic plans
Reducing churn, both for organizations (logo’s) and products.
Revenue expansion and improvement of bookings metrics.
Other criteria as determined by CSM Leadership team.

Requirements

What you’ll need

Prior healthcare sales/account management experience
Exposure to health care organizations required
Strong written and verbal communication skills
Excellent organizational, project management & time management skills
Strong relationships, teamwork and collaboration capabilities
Strategic thinking with strong analytical skills and a high sense of urgency to deliver solutions
Post-secondary education required
Experience with EHR is a definite asset

Benefits

Comp & perks

Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

healthcare salesaccount managementproject managementtime managementstrategic thinkinganalytical skillsEHR

Soft Skills

written communicationverbal communicationorganizational skillsteamworkcollaborationcustomer engagementcustomer successstrategic partnershipsproblem-solvingsense of urgency

Certifications

post-secondary education