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PointClickCare

Technical Solutions Analyst

PointClickCare

. Provide technical support to clients by troubleshooting and resolving issues related to our products and services.

Posted 4/5/2026full-time🇨🇦 CanadaMid-LevelSenior💰 CA$55,000 - CA$72,000 per yearWebsite

Tech Stack

Tools & technologies
JavaScriptRDBMSSQLTCP/IP

About the role

Key responsibilities & impact
  • Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
  • Utilize effective troubleshooting strategies/techniques to resolve technical problems.
  • Collaborate with the technical support team to identify and implement solutions to recurring issues.
  • Maintain detailed documentation of support activities and solutions provided.
  • Stay up to date with the latest technology trends and advancements in the industry.
  • Participate in training and development programs to enhance technical skills and knowledge.

Requirements

What you’ll need
  • Strong technical skillset with experience in troubleshooting and resolving technical issues.
  • Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H.
  • Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL.
  • Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML.
  • Post-secondary diploma or degree in Information Technology or related field.
  • Previous experience in a technical support role is an asset.
  • Ability to translate complex technical concepts for both technical and non-technical audiences.
  • Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows.
  • Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms.
  • Proven ability to support and troubleshoot web-based software applications.
  • Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities.

Benefits

Comp & perks
  • Benefits starting from Day 1!
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition … and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
troubleshootingnetwork protocolsdebugging toolsTCP/IPHTTPFTPSSHTLS/SSLRDBMSSQL Server
Soft Skills
effective questioningcommunicationproblem-solvingcollaborationtechnical translation