Senior Product Designer
Freed
Content Designer, UX
PointClickCare
contract
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $45 - $60 per hour
Job Level
Mid-LevelSenior
About the role
- Design and develop world-class product content to empower customers with consistent, relevant, and useful content experiences
- Work closely with UX Designers, Engineers, and Product Leaders throughout the design process from research and content strategy to writing and prototypes
- Anticipate user needs and establish content design best practices aligned with PointClickCare design standards
- Advocate for customers; collaborate with stakeholders to ensure final products are intuitive and easy to learn and use
- Explore and apply AI-driven content design approaches and refine AI-generated outputs into compliant, user-centered content
- Design basic conversational flows for simple interactions ensuring clarity, empathy, and accessibility compliance
- Apply content architecture for reuse and multi-platform publishing; add content requirements to prototypes
- Use basic data analysis to make data-driven content design decisions and summarize findings
- Work in agile environments; advise colleagues on agile methods and collaborate in cross-functional teams
Requirements
- Content Design background in a product-focused environment
- Education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism
- Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing
- Foundational understanding of user-centered design techniques
- Experience with AI-assisted tools and workflows for ideation, prototyping, or content exploration
- Exposure to conversational design and ability to create simple, accessible conversational flows
- Experience with authoring and publishing content management systems (CCMS)
- Background working in agile development with cross-functional teams including UX Designers, Product Management, and Engineers
- Domain and industry knowledge a plus; previous PointClickCare and/or EHR equivalent software experience an asset
- Self-directed; effective working independently and in cross-functional teams; excellent communication and presentation skills
- Knowledgeable in Paligo, Pendo, Jira, Figma, Power BI, Smartsheet a plus
- Portfolio of work (UI content, instructional documentation, microcopy, and AI-assisted or conversational design examples) required for eligibility
