PointClickCare

Technical Account Manager – Integrated Care

PointClickCare

full-time

Posted on:

Location Type: Hybrid

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $100,000 - $112,000 per year

About the role

  • Understanding client’s business and technical requirements
  • Proactively identifying and driving improvements that increase stability and scale of technical infrastructure
  • Proactive, solution-oriented problem solving, ensuring effective platform adoption
  • Conducting periodic meetings in conjunction with the Customer Success Manager to ensure on-going satisfaction and to maintain visibility of any technical projects
  • Providing answers to customer inquiries and managing a diverse and complex scope of support issues that go beyond help Desk questions
  • Using a deep understanding of the customer’s build to anticipate downstream impacts of changes and proactively mitigate risk associated with updates or changes
  • Developing action plans in collaboration with Customer Success Manager
  • Helping to identify opportunities to improve/optimize existing processes
  • Identifying and analyzing underlying trends and helping with root cause analysis
  • Acting as a direct point of escalation for high impact Support cases and/or projects
  • Ensuring clients have early visibility into product releases and roadmap
  • Providing customer feedback and potential opportunities to relevant internal groups

Requirements

  • Proven work experience in a TAM, Project Manager or similar client facing role
  • Experience dealing with large customers and complex support issues
  • Strong customer orientation and service skills
  • Proven ability to build rapport, trust, and respect with customer contacts at any level – from tactical to executive
  • Solid technical background with hands on experience in digital technologies
  • In-depth knowledge of the healthcare industry
  • An ability to grasp customers' business objectives
  • Engaged, pro-active and driven
  • Excellent verbal and written communication skills
  • Strong presentation skills
  • Strong analytical and problem-solving skills
  • Team player and able to work independently without supervision
  • Ability to influence, coordinate and interact internal and external stakeholders
Benefits
  • Benefits starting from Day 1!
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition … and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital technologiesroot cause analysisaction planningtechnical infrastructure improvementplatform adoptionrisk mitigationprocess optimizationcustomer support managementproject management
Soft Skills
customer orientationservice skillsrapport buildingtrust buildingcommunication skillspresentation skillsanalytical skillsproblem-solving skillsteam playerindependent work