Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities
As a member of the Customer Support Department, your main area of responsibility will be to resolve customer issues via phone, email, chat or remote sessions
Work effectively and professionally with other departments to resolve issues
Document user problems through the use of an online problem management system, Salesforce’s Service Cloud
Coordinate and execute internal, external, and or internal/external meetings to resolve problems
Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS
Be available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessary

Requirements

Degree in Healthcare, IT, Engineering, Business Solutions (Preferred, not required)
Excellent interpersonal, customer support, and problem-solving skills
Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment
Strong communication, relationship management and documentation skills
High degree of computer literacy and excellent typing skills
Experience providing web-based application software support
Prior long term care experience working in a business office role
Prior experience using PointClickCare (Preferred, Not required)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

problem managementweb-based application supportcustomer support

Soft Skills

interpersonal skillsproblem-solving skillsmulti-taskingprioritizationcommunication skillsrelationship managementdocumentation skills

Certifications

degree in Healthcaredegree in ITdegree in Engineeringdegree in Business Solutions